Job Requisition ID #25WD86786Position OverviewAs a Principal Service Line Manager at Autodesk, you will be responsible for developing and executing strategies for the success planning service line and ensure that Autodesk customers achieve their business objectives. You will be responsible for overseeing the process of developing personalized roadmaps for customers to achieve their desired goals by using Autodesk solutions. You will also collaborate with Marketing and Sales teams to identify new opportunities for growth and expansion within the success planning service line.ResponsibilitiesDevelop and implement strategies for the success planning service line that align with overall Autodesk objectives and continuously evaluate and improve processes to enhance customer satisfaction and operational efficiencyConduct market research on success planning services and customer success management best practicesBring new success planning services to market, including human-delivered and digital services Monitor and ensure the quality of success planning services delivered to customers meets or exceeds expectationsEstablish and manage success metrics and reporting systems to provide stakeholders with regular updates on their progress and outcomesDesign and implement scalable success planning frameworks that can be customized for different client segments and industriesMinimum Qualifications10+ years experience in product/offering management, strategy, or customer success roles Proven experience in developing and executing success planning strategies within a SaaS or technology company.Expert ability to create and maintain personalized roadmaps that help customers achieve their business goals using company productsExpert ability to manage success planning service lines to drive customer satisfaction and achieve customer success objectivesExpertise with designing and implementing scalable success planning frameworks for different customer segments and industriesProven Ability to develop and maintain a library of success planning resources including templates and best practice documentsStrong analytical skills to assess the effectiveness of success planning initiatives and make informed decisionsExcellent interpersonal and communication skills with the ability to build and maintain relationships with key stakeholdersProven ability to monitor success metrics and utilize customer health monitoring tools to ensure proactive issue resolution and continuous improvementLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $156,900 and $253,770. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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