Job Requisition ID #25WD88309ポジションの概要建設DX カスタマーサクセスマネージャー 募集要項私たちのカスタマーサクセスマネージャー（CSM）は、Autodeskの建設ポートフォリオ製品を利用するお客様の定着・拡大を担っています。建設業界向けカスタマーサクセスチームの一員として、クラウドソリューションの継続的な活用支援を行い、お客様が目指すビジネス成果の実現をサポート。信頼関係を構築し、最終的には建設ソリューションの収益成長に貢献します。本ポジションは、APAC（アジア太平洋地域）カスタマーサクセスマネージャーにレポートし、担当顧客ポートフォリオにおける製品利用促進と拡大をリードしていただきます。勤務形態完全リモート勤務可能（出張は対応顧客によって適宜対応）オートデスク日本オフィスへの出社利用可能建設DXに情熱を持ち、お客様と共に未来を築く意欲のある方のご応募をお待ちしていま。責任顧客の期待する成果を明確にし、それに基づくカスタマーサクセスプランを策定・管理新規建設業界顧客のオンボーディング支援（早期の価値実現にフォーカス）多様なタスク・トピック・顧客を横断的に調整・推進ソリューション利用拡大機会（例：顧客社内ネットワーク拡大）を発見し、ベストプラクティスを提案高い顧客維持率を目指し、営業チームと連携して更新契約を確保、拡張機会を特定顧客との定期的な会議、エグゼクティブビジネスレビュー、ウェビナー、メンタリングセッションを実施顧客アカウントの製品利用状況モニタリングし、解約リスクを事前に検知・対応Autodesk Construction Cloud（ACC）の利用促進・定着を推進顧客の信頼できるアドバイザーとして関係構築し、顧客ニーズを社内に伝達・代弁カスタマーサクセス活動のベストプラクティスを提案・構築し、組織の成長に貢献Autodesk Constructionの伝道者として、業界への価値提案・必要能力の啓発活動を推進最低限の資格BtoB領域で顧客対応経験が3年以上大学卒業またはそれに相当する実務経験カスタマーサクセス、アカウントマネジメント、その他クライアント対応職種での経験建設業界に対する高い興味関心と理解を深める意欲自律的に、またチームとしても成果を出せる協働姿勢プロセス志向・高い組織力明確な実績と目標達成への強い意欲AEC業界（建築・エンジニアリング・建設）ワークフローおよび建設向けBIMソリューションの理解建設業界での実務経験Position OverviewAs Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.ResponsibilitiesYou will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve themYou will onboard new construction customers with a focus on accelerating their time to valueYou will coordinate a variety and diverse range of tasks, topics, and customersYou will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase useYou will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunitiesYou will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customersTrack account health to identify churn risk and work to eliminate that riskDrive product usage and adoption of the Autodesk Construction Cloud (ACC)Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk teamShare, propose and build best processes to allow our organisation to growYou will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction servicesMinimum QualificationsAt least 3 years of experience in a customer-facing, Business-to-Business role3 Year Degree or equivalent experienceExperience in Customer Success, Account Management or a client-facing roleYou will be fully remote with travel expected up to 35% with access to Autodesk officesDisplay sincere curiosity to understand one of the largest, most complex industries: constructionCollaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomesProcess-driven and organizedHave a record of accomplishment, and demonstrated drive for achievementExperience with AEC workflows and awareness of BIM solutions focused on ConstructionPrevious experience in the Construction IndustryLI-JA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
View Original Job Posting