Product Support Representative

Job Requisition ID #25WD88282Position OverviewAre you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Entertainment & Media Solutions Organization (EMS) is seeking a dynamic and customer-focused Product Support Representative. This role specializes in supporting our innovative Flow Capture (formerly known as Moxion) product. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Tokyo, Japan in a hybrid capacity.We are seeking a highly skilled, native Japanese speaker with excellent English language skills to join our team. The ideal candidate will have strong communication abilities in both languages and be able to effectively bridge cultural and linguistic gaps.ResponsibilitiesClient Assistance: Help clients maximize their use of Flow Capture productsIssue Resolution: Manage support requests and resolve technical issues across various platformsMultichannel Support: Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaignsProject Administration: Assist clients with project workflows, administration, and organization of materialsClient Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction Process Improvement: Identify and implement process improvements and efficienciesOwnership: Track, take ownership of, and resolve issues through to completionProduct Testing: Participate in testing new products and featuresSpecial Projects: Engage in special projects as neededMinimum QualificationsExperience: 2+ years in customer service/support. Entertainment industry experience is a plusPreferred QualificationsCommunication Skills: Excellent written and verbal English skills, with strong phone and interpersonal abilitiesTechnical Proficiency: Experience with Mac and Windows operating systems. Detail Orientation: Ability to manage multiple projects simultaneouslyProblem-Solving: Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obviousFast Learner: Ability to pick up new technology easilyTeam Collaboration: Experience working with a distributed/remote team is a plusExperience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX#LI-JA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).