Job Requisition ID #25WD88340Position OverviewAutodesk is seeking a highly motivated and experienced Senior Manager of Product to lead the strategy, roadmap, and execution for our suite of contact centre applications and underlying platforms and build a scalable agent experience ecosystem. This pivotal role will be responsible for defining and delivering innovative solutions that empower our customer service teams, enhance customer experiences, and drive operational efficiency. You will lead a team of product managers and collaborate closely with engineering, design, operations, and other stakeholders to bring impactful products to life.ResponsibilitiesVision and Strategy: Develop and articulate a clear product vision, strategy, and roadmap for our agent experience and contact centre applications aaligned with the overall company objectives and customer needsProduct Lifecycle Management: Own the entire product lifecycle, from ideation and requirements gathering to launch, iteration, and end-of-lifeMarket and Competitive Analysis: Continuously monitor industry trends, conduct competitive analysis, and identify opportunities for differentiation and innovation in the contact centre spaceUser-Centric Approach: Deeply understand the needs of our contact centre agents, supervisors, and administrators through user research, data analysis, and direct feedback. Translate these insights into actionable product requirementsRoadmap Prioritization: Define and prioritize product features and initiatives based on strategic alignment, business value, technical feasibility, and resource capacityCross-Functional Collaboration: Work closely and effectively with engineering, design, UX research, marketing, sales, and customer support teams to ensure successful product development and launchTeam Leadership and Development: Lead, mentor, and develop a team of product managers, fostering a collaborative and high-performing environmentPerformance Monitoring and Optimization: Define and track key product metrics, analyze performance data, and identify areas for optimization and improvementStakeholder Management: Effectively communicate product plans, progress, and results to executive leadership and other key stakeholdersVendor Management: Evaluate and manage relationships with relevant third-party vendors and partners in the contact centre technology ecosystemMinimum QualificationsBachelor's degree in Computer Science, Engineering, Business Administration, or a related field. MBA or advanced degree is a plus 10 + years of product management experience, with a significant focus on contact center applications and platforms (e.g., CRM integration, agent desktop, workforce management, analytics, AI/automation in contact centres)Demonstrated success in defining and launching successful software products in an agile development environmentDeep understanding of contact centre operations, technologies, and best practicesStrong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisionsExcellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organizationProven ability to lead and motivate a team of product managers. Experience working with cloud-based platforms and SaaS solutionsFamiliarity with relevant industry standards and compliance requirementsA passion for creating exceptional user experiencesPreferred QualificationsExperience with specific contact centre technologies or vendors (e.g. Genesys, InContact, Calabrio)Experience with salesforce service cloudExperience with knowledge and content management platformsExperience with AI and automation technologies in the contact centre.#LI-PW1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? 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