Job Requisition ID #25WD88515Position OverviewAutodesk Customer Technical Success is seeking highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.As the Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.ResponsibilitiesMaximize the success and return on investment for our strategic customersDeliver professional and customized proactive support servicesHelp customers achieve their business goals while maximizing the use and adoption of our solutionsMinimum QualificationBachelor’s degree or equivalent experience in Computer Science or related fieldMinimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clientsExperience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environmentsExperience with cloud identity management services (e.g., Okta, Azure, Google Cloud)Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshootingGood understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologiesWorking knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plusExperience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plusExperience with FlexNet Licensing, metering, and FlexNet Manager is a plusExcellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audienceExcellent team player enjoying supporting and interacting with other members of a shared responsibility teamEnglish and additional language skills (German, Spanish or French) are a plus#LI-EL1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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