We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Overview:This is not your ordinary support job. Alteryx Customer Support Engineers (CSE’s) work with the world’s leading companies every day to help them with their advanced analytic solutions. From financial services to communications, retail, and pharma (and more), you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole.これは普通のサポート業務ではありません。Alteryxのカスタマーサポートエンジニア（CSE）は、世界をリードする企業と日々連携し、先進的な分析ソリューションのサポートを行っています。金融サービス、通信、小売、製薬など、さまざまな業界のお客様と共に、分析の最前線で活躍することができます。AlteryxのCSEは、お客様の現在のご質問に対応するだけでなく、Alteryxソフトウェアを最適に活用するためのガイダンスも提供します。また、営業チームやエンジニアリングチームなど、社内の他部門と密接に連携し、製品と企業の両方において優れたカスタマーエクスペリエンスを実現します。What You Will DoTroubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing.Alteryxの顧客から寄せられた技術的な問題のトラブルシューティングと解決、および透明性と知識の共有を確実にするために、各手順を文書化する。Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues.顧客と社内チームの橋渡し役となり、複雑な問題のコミュニケーションとエスカレーションを促進する。Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.合意されたService Level Agreements (SLA)に従い顧客のリクエストを効果的に管理し、顧客の期待に沿うように明確かつ積極的なコミュニケーションを確保する。Create articles for our internal and external knowledge base when related information is not present using KCS methodology practicesKCS手法を実勢して、関連情報が存在しない場合に社内外のナレッジベース用の文書を作成する。Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience.チャット、電話、メールなど様々なチャネルを通じてサポートを提供し、シームレスなカスタマーエクスペリエンスを確保する。Participate in weekend support rotations as needed to maintain service continuity.サービスの継続性を維持するため、必要に応じて週末のサポートローテーションに参加する。What We’re Looking For1–3 years of experience in Product Support, Technical Support, or related fields.プロダクトサポート、テクニカルサポート、または関連分野での1～3年の経験。Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications.データベース、システム環境、ネットワーク通信、アプリケーションに関する問題の診断と解決に強いスキルをお持ちの方。Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal teams.顧客や社内チームと効果的にやり取りできる、卓越した対人・文書コミュニケーションスキル。Ability to thrive in a fast-paced, high-pressure environment while juggling multiple priorities.複数の優先事項をこなしながら、ハイペースでプレッシャーのかかる環境で活躍できる能力Proficiency with Microsoft Windows operating systems and server platforms.Microsoft Windowsオペレーティングシステムおよびサーバープラットフォームに精通していること。Business level Japanese and English language, speaking/writing skills required.ビジネスレベルの日本語と英語のスピーキングとライティングスキルProven ability to work effectively within a team and contribute to shared goals.チーム内で効果的に働き、目標達成に貢献できる能力を有すること。Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred.IT、経営学の準学士号または学士号、または同等の経験をお持ちの方。A can-do attitude, a passion for problem-solving, and a commitment to providing outstanding customer service.やり抜く姿勢、問題解決への情熱、卓越した顧客サービスの提供へのコミットメント。A willingness to continuously grow and stay current in an evolving technical landscape.進化し続ける技術環境の中で、常に成長し、最新の状態を維持する意欲のある方。#LI-MP1Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
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