Desktop & Systems Support Engineer

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Alteryx is searching for a Desktop and Systems Support Engineer based in our Bengaluru, India, office.Key Responsibilities:1. End-User Device SupportProvide Level 2 technical support for laptops and mobile devices (Windows/macOS).Promote a customer-centric culture by actively listening, empathizing, and ensuring timely and effective resolution of issues Troubleshoot hardware failures, OS issues, and application errors.Troubleshoot hardware failures, OS issues, and application errors.Provide remote and, where necessary, on-site support for end-user equipment and accessories (monitors, printers, docking stations, etc.)Support remote and hybrid users via remote desktop tools and VPN.Participate in a 24/7 rotational shift to ensure high availability and support of authentication services.Coordinate with vendors and facilities teams for AV system repairs and upgrades.Provide onsite support for events and Microsoft Teams webinars as needed.2. System AdministrationAdminister and troubleshoot Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.Manage user accounts, groups, and permissions in Active Directory and Azure AD.Perform mailbox and distribution list management, email flow diagnostics, and calendar configuration.Support endpoint and identity management solutions such as Intune and JAMFAssist with basic Jira user administration.Manage and support AV systems in conference and collaboration rooms, including remote troubleshooting and on-site maintenance when necessary.3. Security and ComplianceRespond to endpoint-related security incidents and alerts.Support MFA, conditional access, SSO and identity-based access control as needed.4. Documentation and Knowledge SharingCreate and update knowledge base articles for end users and the Service Desk.Document troubleshooting steps, resolutions, and procedures for recurring issues.Contribute to continuous improvement efforts and best practices in endpoint support and system administration.Required Qualifications:6+ years of desktop or technical support experience in a corporate IT environmentProficient with Windows/Mac OS, Microsoft 365, Active Directory, and basic networkingStrong experience with remote troubleshooting tools and support methodologies.Excellent communication, organizational, and analytical skills.Ability to work independently and escalate when necessaryPreferred QualificationsCompTIA, Microsoft, Apple or ITIL Certified.Familiarity with SSO, Intune, SCCM, JAMF, or similar endpoint management toolsExperience with Exchange Online, Microsoft Teams, OneDrive and SharePointadministrationFamiliarity with Jira, ServiceNow, or other ITSM platforms.Scripting knowledge (e.g., PowerShell) is a plusFind yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.