Hardware Product Quality Manager, PQM

We are looking for a Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality assurance activities, stationed in Santa Clara, California! Your primary responsibility will be to collaborate with internal and external customers to address their complaints, develop profound technical expertise in NVIDIA’s products, and coordinate with internal teams to drive effective issue resolution.What you will be doing:Participate in conference calls and F2F meetings related to quality weekly/monthlyTrack key quality metrics with regular reporting to the quality engineering team and internal managementCoordinate and participate in Customer audits for NVIDIA HQ and contract manufacturersIn crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customersCraft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.Write and review 8D reports for customer consumption.Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.Constantly drive problem resolution internally by providing leadership and direction.Coordinate with internal and external engineering teams to root cause customer quality issues. What we need to see:BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)5+ years of demonstrated experience in electronics customer quality role.Customer interface experience critical.Quickly comprehend technical details relevant to understanding customer complaintsExcellent proficiency with 8D problem solving tools/methodsExcellent written and oral communication skillsStrong social skills, with a logical approach to problem solving, good time management, and task prioritizationStrong organizational and program management skills with experience coordinating across multiple engineering and business teamsProficient using MS Office software tools, data analytical tools, and email communicationsWays to stand out from the crowd:Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final testKnowledge of SMT and PCBA manufacturing practices and controlsBackground of electronics reliability standards at the component, board, or system levelKnowledge of server system hardware and design, development, architecture, failure analysis, or testingHad close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.The base salary range is 132,000 USD - 253,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.