Senior Manager, HR Operations

Ready to be a Titan?We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. We are seeking a highly skilled and experienced Senior Manager, HR Operations to join our team. The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the HR Operations team (currently 4 direct reports).What you'll do:Leadership and Team DevelopmentBuild a global HR support strategy focusing on people, technology, and processes to elevate the day to day experience of our partners; Titans and HR Business PartnersManage the HR Operations team, fostering a collaborative and high-performing environmentDevelop ways of working and team structures that support the organization’s goalsContinuously assess team capacity and deliverables to ensure alignment with business needsOptimization and SystemizationDevelop and execute best practice global people proceduresFind innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organizationCompliance and ReportingEnsure compliance with all relevant laws and regulationsConduct regular HR audits to identify areas of improvementManage compliance support and reporting, ensuring accurate and timely documentationOperational Support and Incident ResponseHandle operational support escalations efficientlyManage incident responses, ensuring quick resolution and minimal disruptionProject ManagementContribute to and manage cross-functional HR projectsWhat you'll bring:5-10 years of experience in HR/People Operations and leading a team or a related field with people management experienceExperience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, LegalExperience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCMExperience working with EOR / PEO organizations is an asset Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth companyHigh level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates othersExcellent organization skills, extremely high level of attention to detail, and ability to prioritize actionsChallenges the status quo and discovers and implements better and new ways of working Experience in M&A, integrations, and optimizations is an asset Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.