Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Sales Compensation Design team leads the global design, planning, communication, and analysis of Workday’s sales incentive compensation plans. As part of a best-in-class Revenue Operations organization, we are passionate about developing clear, transparent, and easy-to-understand compensation plans that strive to motivate and reward our growing sales force. In addition to this professional excellence, we also like to have a good time in alignment with one of our core values: fun!Información sobre el equipoEl equipo de Diseño de Compensación de Ventas dirige el diseño, la planificación, la comunicación y el análisis global de los planes de compensación de incentivos de ventas de Workday. Como parte de la inmejorable organización de Operaciones de ingresos, nos apasiona desarrollar planes de compensación claros, transparentes y fáciles de entender que procuran motivar y recompensar a nuestra creciente fuerza de ventas. Además de esta excelencia profesional, también nos gusta pasarla bien, en consonancia con uno de nuestros valores fundamentales: la diversión.About the RoleAs a Sales Compensation Design Analyst, you will be part of a team that designs, implements, measures, and drives our global sales commission plans in alignment with Workday’s strategic objectives and our sales compensation philosophy and guidelines.In this role, you will support the day-to-day operation of global incentive compensation programs and execution of the compensation plans while anticipating how the plans will need to evolve an always changing Go-to-Market landscape. You will act as a critical point of contact on monthly, quarterly and annual ongoing sales compensation processes and policies in collaboration with different teams across the sales organization.Come join our amazing team that supports a successful and evolving Field Sales organization!Información sobre la funciónComo analista de diseño de compensación de ventas, formará parte de un equipo que diseña, implementa, mide y lleva a cabo los planes de comisiones de ventas globales, de conformidad con los objetivos estratégicos de Workday, nuestra filosofía y pautas de compensación de ventas.En esta función, apoyará el funcionamiento diario de los programas globales de compensación de incentivos y la ejecución de los planes de compensación, a la vez que anticipará cómo tendrán que evolucionar los planes en un panorama de comercialización siempre cambiante. Será un punto de contacto crucial en los procesos y las políticas de compensación de ventas mensuales, trimestrales y anuales en curso, en colaboración con diferentes equipos de la organización de ventas.Incorpórese a nuestro increíble equipo que brinda soporte a una organización de Ventas de campo exitosa y en evolución.About YouAs a Sales Compensation Analyst, you will:Support the implementation of globally consistent sales compensation plans, policies, and processes in support of our sales objectivesExamine and respond to support tickets within Service Now, identifying trends, root causes of issues, and providing insights to improve customer experience and operational efficiency by reviewing ticket details, escalating complex cases, and ensuring proper resolution within established guidelines and service level agreements.Review incoming support tickets, assessing the severity, category, and nature of the issue.Analyze ticket data to identify patterns, recurring problems, and potential areas for process improvement.Investigate complex issues by gathering additional information from internal customers, resources, and relevant systems.Assign tickets to appropriate teams or individuals based on expertise and priority.Monitor case progression, ensuring timely resolution within service level agreements.Advance critical issues to relevant team members when neededGenerate reports on critical metrics related to customer support, such as ticket volume, resolution time, and customer satisfaction.Analyze trends and deliver actionable insights to improve customer service processesIdentify areas for knowledge base updates or training based on common issuesConduct quality checks on closed tickets to ensure accuracy and alignment to established proceduresEstablish standard methodologies for case resolution within the teamWork with sales compensation design team on all strategic compensation initiatives, sales policy simplification, and improving our internal processes that align with Workday’s compensation philosophy and strategyCollaborate and coordinate with Sales Operations, Finance, Total Rewards, People & Purpose, and other partners to ensure all sales compensation related issues are successfully addressedAbout YouBasic Qualifications:You have 2+ years of experience as a sales compensation design analystYou have 2+ years of experience working with Excel (comfort with formulas like: vlookup, index, match)You have solid understanding of sales compensation, plan design, plan operations, and sales processesYou possess the ability to analyze large volumes of data, identify patterns, and draw meaningful conclusions.You have excellent problem solving skills to diagnose complex issues and identify effective solutions.You can deliver clear and concise written and verbal communication to interact with all types of internal stakeholders.You are familiar with ticketing systems, data analysis tools, and CRM platforms.You can meticulously review case details and ensure accurate data entryOther Qualifications:You have 2+ years of experience in sales compensation design/administration for a global company, a plus if in a B2B software companyYou have 2+ year of experience with Salesforce.com and Incentive Compensation Management system(s) (e.g., Xactly); including plan document creation and distributionYou have a consistent track record of engaging in multiple projects and initiatives in varying size and scope simultaneouslyYou have excellent analytical and data presentation skills (data collection, cost modeling, scenarios, presentation of findings) including working knowledge of analytical tools (e.g., Tableau, SQL, or others)You are highly self-motivated with strong time management and organizational skills.You are a great communicator, highlighting excellent verbal and written communication skillsQué esperamos de ustedComo analista de compensación de ventas, deberá:Apoyar la implementación de planes, políticas y procesos de compensación de ventas coherentes a escala mundial en consonancia con nuestros objetivos de ventas.Examinar y responder a los tickets de soporte dentro de Service Now, identificar tendencias, causas fundamentales de los problemas y brindar insights para mejorar la experiencia del cliente y la eficiencia operativa al revisar los detalles de los tickets, escalar casos complejos y asegurar una resolución adecuada dentro de las pautas establecidas y los acuerdos de nivel de servicio.Revisar los tickets de soporte entrantes, evaluar la gravedad, la categoría y la naturaleza del problema.Analizar datos de tickets para identificar patrones, problemas recurrentes y áreas potenciales de mejora de los procesos.Investigar problemas complejos al recopilar información adicional de clientes internos, recursos y sistemas relevantes.Asignar tickets a los equipos o las personas adecuadas, según la experiencia y la prioridad.Supervisar la progresión del caso, al asegurar una resolución oportuna dentro de los acuerdos de nivel de servicio.Escalar los problemas críticos a los miembros relevantes del equipo cuando sea necesario.Generar informes sobre métricas críticas relacionadas con la atención al cliente, como el volumen de tickets, el tiempo de resolución y la satisfacción del cliente.Analizar tendencias y brindar insights útiles para mejorar los procesos de servicio al cliente.Identificar áreas para actualizar la base de conocimientos o capacitar según los problemas comunes.Realizar controles de calidad en los tickets cerrados para garantizar la precisión y la alineación con los procedimientos establecidos.Establecer metodologías estándar para la resolución de casos dentro del equipo.Trabajar con el equipo de Diseño de Compensación de Ventas en todas las iniciativas estratégicas de compensación, simplificación de la política de ventas y mejora de nuestros procesos internos que se alinean con la filosofía y estrategia de compensación de Workday.Colaborar y coordinar con Operaciones de Ventas, Finanzas, Total Rewards, People & Purpose y otros partners para garantizar que todas las cuestiones relacionadas con la compensación de ventas se aborden con éxito.Cualificaciones básicas:Más de 2 años de experiencia como analista de diseño de compensación de ventas.Más de 2 años de experiencia trabajando con Excel (buen manejo de fórmulas, tales como: vlookup, index, match).Tener sólidos conocimientos de compensación de ventas, diseño de planes, operaciones de planes y procesos de ventas.Poseer la capacidad de analizar grandes volúmenes de datos, identificar patrones y extraer conclusiones significativas.Tener excelentes habilidades de resolución de problemas para diagnosticar problemas complejos e identificar soluciones efectivas.Ser capaz de ofrecer una comunicación escrita y oral clara y concisa para interactuar con todo tipo de partes interesadas internas.Tener conocimiento de los sistemas de tickets, herramientas de análisis de datos y plataformas CRM.Poder revisar meticulosamente los detalles del caso y garantizar el registro de datos preciso.Otras cualificaciones:Más de 2 años de experiencia en diseño o administración de compensación de ventas para una empresa global, preferentemente, en una empresa de software B2B.Más de 2 años de experiencia en Salesforce.com y sistemas de gestión de incentivos (p. ej., Xactly), incluidas la creación y la distribución de documentos del plan.Tener un historial probado de gestión simultánea de varios proyectos e iniciativas de tamaño y alcance variables.Poseer excelentes aptitudes analíticas y de presentación de datos (recopilación de datos, modelización de costos, escenarios, presentación de conclusiones), incluido el conocimiento práctico de herramientas analíticas (p. ej., Tableau, SQL u otras).Ser una persona muy motivada, con gran capacidad de organización y gestión del tiempo.Ser un gran comunicador, con habilidades de comunicación oral y escrita que destaquen.As a Senior Sales Compensation Analyst, you will:Support the implementation of globally consistent sales compensation plans, policies, and processes in support of our sales objectivesComplete analytics to examine and communicate the effectiveness of sales incentive programs, policies and processes.Work with sales compensation design team on all strategic compensation initiatives, sales policy simplification, and improving our internal processes that align with Workday’s compensation philosophy and strategyCollaborate and coordinate with Sales Operations, Finance, Total Rewards, People & Purpose, and other partners to ensure all sales compensation related issues are successfully addressedExamine and respond to support tickets within Service Now, identifying trends, root causes of issues, and providing insights to improve customer experience and operational efficiency by reviewing ticket details, escalating complex cases, and ensuring proper resolution within established guidelines and service level agreements.Review incoming support tickets, assessing the severity, category, and nature of the issue.Analyze ticket data to identify patterns, recurring problems, and potential areas for process improvement.Investigate complex issues by gathering additional information from internal customers, resources, and relevant systems.Assign tickets to appropriate teams or individuals based on expertise and priority.Monitor case progression, ensuring timely resolution within service level agreements.Advance critical issues to relevant stakeholders when needed.Generate reports on key performance indicators related to customer support, such as ticket volume, resolution time, and customer satisfaction.Analyze trends and deliver actionable insights to improve customer service processesIdentify areas for knowledge base updates or training based on common issuesConduct quality checks on closed tickets to ensure accuracy and alignment to established proceduresProvide feedback to peers on best practices for case resolutionAbout YouBasic Qualifications:You have 5+ years of experience as a sales compensation design analystYou have 5+ years of experience working with Excel (comfort with formulas like: vlookup, index, match)You have strong understanding of sales compensation, plan design, plan operations, and sales processesYou possess the ability to analyze large volumes of data, identify patterns, and draw meaningful conclusions.You have excellent problem-solving skills to diagnose complex customer issues and identify effective solutions.You can deliver clear and concise written and verbal communication to interact with customers and internal team members.You are familiar with ticketing systems, data analysis tools, and CRM platforms.You can meticulously review case details and ensure accurate data entryOther Qualifications:You have 5+ years of experience in sales compensation design/administration for a global company, a plus if in a B2B software companyYou have 5+ year of experience with Salesforce.com and Incentive Compensation Management system(s) (e.g., Xactly); including plan document creation and distributionYou have a proven track record of managing multiple projects and initiatives in varying size and scope simultaneouslyYou have excellent analytical and data presentation skills (data collection, cost modeling, scenarios, presentation of findings) including working knowledge of analytical tools (e.g., Tableau, SQL, or others)You are highly self-motivated with strong time management and organizational skills.You are a great communicator, boasting excellent verbal and written communication skillsPursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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