Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryField sales engineering position selling Equinix solutions to new accounts and/or expanding existing accountsResponsibilitiesTechnical Consulting and Sales SupportIdentifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutionsUnderstands and explains customer applications and business challengesUtilizes understanding of Equinix portfolio of products to deliver pitch on Equinix solutionsAnalyses situations and data on problems of moderate scopeProvides full support for medium to large customers, including global deploymentsSolution Design and DeliverablesProvides technical solution design expertise to all assigned Sales account executivesExercises judgment within defined procedures and practices to figure out appropriate solutionAssists in RFI/P/Q preparation as requested by Sales RepresentativesIndependently delivers all work for the customerCustomer ServiceCommunicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writingAssists in pre-sales efforts for all company productsProvides technical support in sales presentations, customer meetings, and trade showsBusiness and Market ExpertiseDemonstrates a solid understanding of Equinix datacenter, Network, and Cloud products and servicesPossesses industry knowledge and familiarity with the competitive landscapeCollaboration / CommunicationDevelops new business opportunities and grows existing customer relationshipsMotivates internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-salesInfluences the cultivation of a positive culture on the teamDemonstrates good presentation skillsTeam LeadershipSupports initiatives and team projects to better the organizationQualificationsEssentialDegree in Engineering / IT or equivalent experienceExtensive Customer facing experience within internet, cloud or telecommunications services industryIn-depth knowledge of Networks and/or Cloud ComputingAbility to work independently with minimal management guidanceProblem resolutionAbility to understand and explain related technical issues, thorough knowledge of products, potential applications and associated technologiesOutstanding interpersonal skills – ability to professionally communicate and interact with all levels of internal and external customersCreation of high quality business proposals in line with agreed customer needs and expectationsAbility to project manage, multitask and follow throughAbility to work and adapt in rapidly changing environmentExcellent English written and oral communications skillsNegotiation skillsDesiredUnderstanding of Business Procedures i.e Finance, Marketing, Forecasting, Business Plans and ContractsRelationship building skillsProvision of accurate forecasts and reportsProcess orientation, analytical and deductive reasoning skillsExperience with customer support systemsStrong knowledge and experience with telecom circuit ordering and provisioningIn depth understanding of datacentre architectureUPS, Generator, Cooling, Fire detection and suppressionIn-depth knowledge of UK cabling standards and implementationEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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