Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. As a Welcome Desk Host, your primary responsibility is to deliver exceptional customer experiences and create a vibrant workplace community in the offices you manage. You will oversee the daily operations of Equinix offices, ensuring they meet CRE's Four Keys standards: safety, courtesy, efficiency, and community, in line with the Operational Excellence (OE) Playbook. Your role is to anticipate customer needs, keep them at the center of our focus, and create a vibrant community within the workplace through exciting and creative on-site events.ResponsibilitiesOversee the daily operations of Equinix offices, ensuring they meet CRE's Four Keys standardsCreate a vibrant workplace community through exciting and creative on-site eventsEnsure smooth delivery of all CRE services to customers and visitorsSupport the broader Corporate Real Estate team's objectives with program support and executionCover the Welcome Desk during business hours, providing a welcoming experience for customers and guestsSupport new hires in settling in and connecting them with the community through events and employee groupsPlan and deliver CRE events that create a fun and engaging vibe and a sense of communityActively promote office events and celebrate the office communityEnsure overall security and safety of the site(s) you managePromptly address customer tickets and answer customer and guest questionsCommunicate site-related issues, events, or changes to employeesAct as the primary point of contact, providing support, knowledge, care, and funManage mail, deliveries, and couriersOversee the Purchase Order process and support office moves, openings, closures, and change projectsMaintain vendor, contractor, and Landlord relationshipsCollaborate with site leaders, executive assistants, employee groups, and others for on-site events and projectsAdvocate for CRE and its services, ensuring the business understands our valueQualificationsCollege/University graduate with a four-year degree or equivalent customer/hospitality work experienceMinimum 5 years of experience in a relevant field or hospitality preferredStrong verbal and written English language and communication skillsOutstanding interpersonal and multitasking skillsProven experience in project management and business operationsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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