Data Center Customer Operations Engineer

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryAcquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.ResponsibilitiesProvide Technical Support services including: Data Centre operations, equipment maintenance and service provisioningSupport Disaster Recovery drills and invocationsInstall and de-install of customer cross-connectionsPerform Smart Hands ServicesPerform Tape backup ServicesIncident handling, problem troubleshooting and escalation to upper tierEscort Telco engineers to provision or troubleshoot of circuitsSupervise vendors for work within data center premisesMaintain accurate records, document all problems, and prepare ReportsExhibit quality workmanship on all workManage multiple concurrent interdisciplinary projects and ability to work in a team24x7 shift duty and emergency scheduling of work is requiredMay perform other duties as assigned​QualificationsTechnical Institute/University Graduate in Computer Science or related disciplineCustomer focus with good communications and interpersonal skillsAble to perform 24x7 shift dutyGood presentation skills and problem solving skillsDiscipline, self-initiative, self-motivate and willing to learnFluent English speaking and writingKnowledge or experience in office applications, telecommunications equipment and technologiesCertifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantageEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.