Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryWe are seeking a Manager for our FR9X hyperscale data center in Frankfurt. This role involves leading a team of managers within data center customer operations team. You will establish operational objectives, policies, procedures, and work plans, delegating assignments to your team. You will also develop, modify, and execute company policies that impact immediate operations and may have broader implications across the organization. Additionally, you will be accountable for the department budget, which can significantly influence the business segment.ResponsibilitiesProvide management and direction to the team, ensuring alignment with business needs for growthSet functional and developmental objectives for team membersEnhance stakeholder management and communication, addressing any issues that ariseStrive to achieve the highest levels of customer satisfactionCommunicationsOversee a team responsible for diverse communication tasksStay attuned to executive communication needsEncourage the team to balance effective communication with considerations of volume, frequency, and contentRisk ManagementServe as an escalation point within the teamPromote lateral thinking and thorough analysis to resolve issuesRefer matters outside the immediate team when necessaryResource Management (people, finances, etc.)Collaborate with leadership to establish KPIs and metricsManage resource planning across project teams, including personnel, finances, and vendor bidsLead experienced professionals and potentially subordinate managersFoster a safe and effective work environment with a focus on minimizing human errorHandle personnel matters, including salaries, positioning, hiring/firing, reviews, mentoring, and developmentLead project management and incident resolution effortsLeadership Characteristics of The RoleDemonstrates and instills the Equinix culture and valuesEstablishes operational objectives, policies, procedures, and work plans while delegating assignments effectivelyAccountable for the department budget, impacting the broader business segmentQualificationsKnowledge and ExperienceProven ability to influence and collaborate with senior business leadersStrong management backgroundMastery of standardized tools and practicesExtensive knowledge of the processes and systems that underpin the data center business, particularly the Equinix operational modelExperience in operations/site management and vendor cost managementFluent in both German and EnglishSkills and AttributesStrong business acumen.Ability to organize resources effectively to manage concurrent requests from a variety of internal and external customers.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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