Manager, Data Center Customer Operations

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryPerforms troubleshooting and supports customers. Supervises the project team.Typically has 2-3 years of people management experience and is fully proficient with each of the responsibilities indicated.ResponsibilitiesSystems SupportTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarizes the findings during the troubleshooting and produces incident reports for the customerInstallationUnderstands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cablesPerforms testing of cables before handing to customerVendor ManagementManages, briefs, and instructs vendors for installation, testing, and labelingMaintenancePerforms preventive maintenance to Data Center equipment to prevent faults from occurringLeadershipAssigns, instructs, and supervises Data Center TechniciansPlans core duties for Data Center Technicians to completeAbility to manage and supervise the project teamProject ManagementHandles multiple projects and assists in designating work to teamTechnical ExpertiseExtensive knowledge in network and equipment platforms, systems, and circuitsQualifications5+ years’ experienceHigh School DiplomaBERT and SONET test equipmentEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.