Business Analysis Senior Manager

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryThe Global Operations Business Analysis Senior Manager will evaluate and improve Operations business processes to enhance product and service quality across all functions within the organization. This senior-level business analyst will leverage their extensive expertise and experience to identify process inefficiencies and risks within the organization and devise strategies to optimize operations, ensuring compliance with industry standards and internal/external customer expectations. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions.Responsibilities:Analyzes business processes to identify areas of improvementDetermines and applies appropriate methodologies and tools for analyzing a range of complex, functional, and/or cross-functionalproblems with business implications (often complex and with a high level of ambiguityDetermines and utilizes the appropriate methodology, including Lean Six Sigma, where appropriateDevelops process improvements to enhance quality and efficiencyImplements quality assurance and risk mitigation measures and processesCollaborates with stakeholders cross-functionally to ensure consistent qualityDrives alignment with stakeholders from problem identification through implementation and post-implementation monitoringMonitors performance metrics and KPIs to track improvement effectivenessConducts root cause analysis (RCA) with stakeholders on identified quality issues, suggest corrective action(s), and drive accountabilityBecomes the organizational center of excellence (COE) for quality assurance methodologies and tools and leads team training sessions in this regardReports to leadership on progress and outcomes of quality assurance initiativesCreates functional back-end process mapping capabilitiesManages pre and post-implementation analysis and develops recommendations and planMentors junior team members and internal staff, providing necessary feedback, guidance, and/or adviceDrives consistency and alignment across different functional teamsRecommends alternative solutions, escalating where disagreements persistObtains, creates, and documents business requirements engaging multiple stakeholdersCreates and drives sign-off of BRD (business requirements document), managing BRDs (including those with high complexity), cross-functional and cross-regional reviewsWorks with the BSA's and Dev team on solution design and development, providing recommendations for improvementAssesses solutions from multiple anglesReviews functional design, working closely with BSAs and DEV teams to ensure the solution meets requirementsPartners with stakeholders to analyze, define, and document business processes within and across functional areasDesign the future state: Partner with cross-functional teams to design, pilot, and implement fit-for-purpose future state processes based on business objectives and requirements, Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed and Perform gap analysis  Required Skills:Process analysis and improvementContinuous Improvement Certification essential (Lean Six Sigma or Lean Practitioner)Deep understanding of effective process Quality Assurance (QA) practicesProject & Program ManagementRisk identification and mitigationSharePoint AdministrationO365 fluencyData and Statistical AnalysisBusiness Process MappingRoot cause analysis (RCA)Continuous Improvement methodologies (e.g. Lean, Six Sigma, SIPOC, A3)Documentation and reportingLeadership and trainingMarketing and/or presenting concepts to organizational leads, managers, and executives to gain buy-inAbility to be a self-starter and meet identified deadlines and commitments regularlyQualifications:Bachelor’s degree or equivalent experience in business administration, process quality management, or related fields5+ years of experience in a process quality analyst (or similar) roleExtensive knowledge of industry standards, best practices, and quality control methodologiesProven ability to lead process improvement initiativesExperience with quality assurance software and process mapping toolsStrong analytical and problem-solving abilitiesExcellent communication and collaboration skillsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.