Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.1.Who are we?Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success What you will be doingDevelops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.ResponsibilitiesRequirements & SupportDevelops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholdersProject manages the technical deployment responsibilities with the Data Center managerDevelops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scopeApplies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectationsReceives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirementsSupports reinstall projects where requiredProject PlanningLearns & develops professional expertise from senior team members to ensure tickets are set with appropriate commit datesFollows up with operations and suppliers to ensure work is completed on time and according to quality standards within a moderate scopeApplies company policies and procedures to resolve a variety of issuesImplementation and DeliveryPlans, develops and delivers intermediate scale customer implementations, in a moderate scope.Schedules implementation meetings with cross-functional groupsMonitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system toolsCross Functional, Support & CommunicationsInvestigates and collaborates with cross-functional teams to resolve moderate issues during project implementationMaintains regular communication with functional and cross-functional teams throughout the implementationHandles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/managerCommunicates with cross-functional groups on project plans and implementation progress for small to medium scale projectsProcess Support/OptimizationReviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Centerand identifies opportunities for process improvements, within a moderate scopeSystems SupportProvides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required. ·Partners with operations team members to meet solutionsData Support/AnalysisEnsures operations provisioning data is accurately input into Equinix business systems toolsCollaborates with own team and operations team(s) to investigate and perform physical audit tasksVendor supportReceives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deploymentWhat you should haveTypically requires a minimum of 2 years of related experience with a Bachelor’s degree, or equivalent work experienceProject management experience Clear and effective communication, transparent Someone of action, not reaction, who anticipates the facts. Sense and ability to consolidate information, clear to transmit and objective. Experience in Data Center, although it is not mandatory You have worked with facilities or workplace solutions, engineering maintenance, etc. Advanced or intermediate English (able to communicate). Office package. Some project planning program MS Project, for example. Knowledge of PMBOK “Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.”Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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