At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the roleeBay’s Regulatory Initiative leads the development, design, and execution of end-to-end customer solutions to respond to the most significant, new regulations eBay and its sellers need to follow. Our international team works cross-functionally with teams across the organisation (countries, legal, tax, product, marketing, customer support, government relations, etc) to deliver solutions which effectively balance the needs of the regulation, customer and business. The impact of the Initiative is significant; for example, we help ensure consumers and the environment are protected, that we are at the forefront of AI & Accessibility, and impact the vast majority of our customers’ experiences In this role you will be responsible for program management of policy related changes, and co-ordinating with multiple partners to ensure these changes are delivered in a customer centric, data driven, no surprises manner What you will accomplish: Leadership of our engagement with various teams involved in making policy changesDeeply understanding each change; why it is required, the potential impact on customers, their experience, and the businessSupport development of end to end, customer centric approaches to these changes; including onsite and offsite comms, customer support, account management, and country team readinessDevelop and lead smoothly operating processes, structure, tracking, and governance to ensure clarity of roadmap, emerging issues, and impactManage partners brilliantly to ensure there are no surprises, for anyoneWhat you will bring: Outstanding program management. From fast paced corporate, tech/ e-commerce, and/ or consultingExperience managing multiple partners from different functions globally. Clarifying roles and responsibilities, and cutting through complexity, to deliverFocus on customer led outcomes, using data and insight. Able to connect the dots to craft better customer solutions Ability to ‘see around corners’. Making sure all teams who might be impacted are aware and engaged as appropriate Clear, succinct, communication style. Able to explain highly complex topics simplyFluent English. The role will be based in Richmond upon Thames, UK with expectation to travel 10-15% #LI-CD1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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