Operations Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role: TCGplayer promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.TCGplayer Direct provides an enhanced customer experience and logistics solutions for our retail sellers by shipping thousands of orders every day. By handling the delivery, customer service and products that buyers purchase every day, Direct is a growth engine for buyers, sellers and the marketplace.Who You AreAs a Operations Manager you will be responsible for providing inspired leadership of our fulfillment operations. Your core responsibilities will include oversight of fulfillment teams, capacity planning, as well as the development and implementation of operational policies. Additionally, you will play a key role in driving organizational excellence through practices like culture development, talent development and performance management.What you will accomplish: Lead by example by creating a set of experiences for our teams that drives a balanced culture of innovation, teamwork, and resultsDevelop policies and processes that ensures our fulfillment center is full of high performing team membersEnsure processes are in place that grow our people and our organization so that we can successfully scale to meet our customers’ needs, and ensure all team members are being mentored and developedMaintain quality standards set by the organization and ensure process discipline within the organization at all timesCollaborate with Production Control on capacity planning and own department KPI performanceEnsure best practices are implemented in terms of change management and communication to keep the full AC aligned Improve cross-functional, inter-departmental, cross-shift communication and alignment by developing structured processes and communication pathsDrive structure into our fulfillment center operations to ensure precision execution, leads the hiring and training of departmental managers and supervisors.Oversee performance management and employee matters to ensure consistency and fairness in adherence to company policiesImprove customer service and satisfaction through policy and procedural changes and has influence on company communications for policy and procedural updatesContinuously monitor and improve Health, Safety, and Environmental standards with a key focus on ergonomicsSupport and cover other Senior Managers during peer time offOther projects and duties as assignedWhat you will bring: (limit to 6 bullets) [Hiring manager to provide]Bachelor's degree in Business, Engineering, Business Operations, Management, or related field in regards to Supply Chain Management10+ years of experience managing large organizations or functional departmentsStrong leadership skills and ability to lead changeQuantifiable evidence of delivering resultsLeadership experience within order fulfillment, logistics, or manufacturing operations is requiredSuperior managerial and diplomacy skillsThe base pay range for this position is expected in the range below:$84,800 - $146,900Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.