It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Your day-to-dayProvide Tier 2 support to administrators & enterprise-level partners during the hours of 9am to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and emailAdvise customers regarding the product's proper use and address specific systems issuesManage product escalations, act as a liaison between customers, and various levels of tiered support and Product Engineering.If needed, work as part of our wider team assisting customers during installations and configurationWhat You Bring To The TeamExperience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)Experience with LinuxExperience in problem analysis and resolution of software problemsAbility to handle customers professionally across all interfacesAbility to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successProven ability to function in a self-directed environment and also to cooperate with team membersNice to haveScripting experience is beneficialExperience with email security and Proofpoint productsInnovative thinker who is positive, proactive, and readily embraces changeAbility to quickly develop as subject matter expert in areas of Proofpoint technologiesIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
View Original Job Posting