Principal Partner Success Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityWe are seeking a dedicated Principal Partner Success Manager to join our Digital Media team. This role is uniquely positioned to work directly with strategic partners, driving the flawless adoption of Adobe’s Digital Media solutions. You will have the opportunity to develop trusted advisor-level partnerships with key collaborators, delivering world-class partnership experiences that resonate with our customer champions.What You'll DoEstablish and uphold strong, positive relationships with strategic partners and customers, ensuring they derive maximum value from Adobe's products and servicesAssist partners in the flawless implementation of their platform and promote product adoption, ensuring they achieve their desired outcomesCollaborate with partners, technical consultants, and Adobe engineering to migrate partners to our 2.0 platform versionPosition Adobe’s complementary product offerings in a relevant, value-focused manner, ensuring engagement across the complete Document Cloud portfolio, including tools such as Acrobat, Sign, DC APIs, and Adobe Creative CloudPartner closely with sales and account management teams to identify and capitalize on growth opportunities within your accountsMaintain a thorough understanding of our Sign OEM business and the broader Document Cloud solutions, including standard methodologies and processes for customer successBuild and deliver Strategic Business Review presentations and point-of-view documents to customer collaborators and executivesCollaborate with Account Managers, Solutions Consultants, and Product Marketing to support customers in achieving successful launch, adoption, and value realizationBe accountable for partners' overall success with Adobe’s Sign OEM platform, including activation, engagement, adoption, expansion, and health scoreCollect customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve product features and functionalityIdentify customers with deployment risk and collaborate with an Account Manager to build and implement get-well plansWhat you need to succeed7-10 years of relevant work experience in partner management and/or strategic customer success, preferably in the technology industry with experience in API-based and e-signature solutionsDemonstrated skill in navigating partner ecosystems and effectively managing diverse collaborators, including C-Suite executivesDemonstrated success in achieving customer and/or partner success metrics and resolving complex customer challengesExperience working as a trusted advisor to drive business value and sales expansion opportunitiesSelf-motivated, collaborative, and responsible professional passionate about exceeding client expectationsBachelor’s Degree or equivalent experienceProfessional AttributesResourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environmentsCommunicative: Exceptional presentation and interpersonal skillsInfluential: Positive relationship management skills; proven ability to effectively navigate organizations and champion joint partnershipsEngaging: Highly effective at leading and facilitating executive meetings and engaging with the C-SuiteAvailable to travel approximately 25%Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $155,900 -- $279,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.