Senior Manager of Customer Success - Spanish Speaker

As a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy and emerging EMEA markets, who build post-sales relationships with customers to drive and increase adoption and utilisation of Workiva’s products. What You’ll DoManage the identification of opportunities from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention resultsProvide both management and subject matter leadershipLead the strategic development of the Iberis and Emerging Markets Customer Success function, addressing business requirements and goalsSelect, develop, and evaluate personnel to ensure the efficient operation of the functionLead the strategy and direction of our Customer Journey for our Iberia & Emerging Markets CustomersEnable the CSMs and develop strategies to delight our customersExercise independent judgment in methods, techniques, and evaluation criteria for obtaining results with our Customers.Stay aware of regional market differentiators, adapting message and style to drive resultsPeople management responsibility including hiring, departures, annual performance and pay reviewsContinuously share your experience across the teamPlay a key role in the GTM Strategy of the assigned markets What You’ll NeedMinimum Qualifications 8+ years of related experience in Customer Success, Account Management, Sales, Marketing or other GTM roles3+ years of people and team leadership experienceUndergraduate degree or equivalent knowledge and career experienceFluency in Spanish and EnglishPreferred QualificationsExperienced manager with advanced knowledge in GTM strategies and delivering on themExcellent communication skills and able to demonstrate the ability to communicate at multiple levelsEvidence of successful relationship building both internally and externallyA track record of developing peopleA track record of delivering results against targetsSkills in data analysis and summarizing data to deliver clear action plansTravel Requirements & Working Conditions30% travel to other Workiva office locationsReliable internet access for any period of time working remotely and not in a Workiva officeWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.#LI-PM1