Lead Solutions Engineer

Coactive makes it easy to search, filter, and analyze visual content. Increasingly image and video data captures the content we watch, the products we buy, and the work we do, and already represents 80% of internet traffic. But rather than being an asset, visual content is often a tax or even a liability because it is so hard to work with and understand. Coactive solves this by bringing structure to unstructured visual data. Rather than spending months (or years) building complex infrastructure, data teams can unlock the value of their visual data in minutes to power use cases such as content understanding and moderation, search, and analytics. Coactive was founded by experts who shaped the fields of high-performance deep learning and data-centric AI. We have the scars from building and working with the first generation of modern machine learning systems at Google, Meta, Pinterest, eBay, Lyft, and other leading organizations. Through our decades of experience, we have developed a playbook to democratize the toughest parts of machine learning systems; no PhD required. This is an exceptional opportunity to work with one of  Forbes' top 50 AI  companies, backed by key investors such as  Andreesen Horowitz  and  Bessemer Ventures . This position is truly a chance to be part of a category-defining team that is attracting top-tier talent interested in pushing the boundaries of what's possible in AI.  As the Lead Solutions Engineer, you will lead the team responsible for guiding our customers through every stage of their journey with Coactive, from pre-sales technical qualification to implementation of the solutions.  You will play a critical role in architecting, communicating, and delivering customer solutions, particularly during the ramp-up phase of Coactive. This leadership position requires fostering a culture of shared ownership and setting a standard of excellence across the organization. Your goal is to balance innovation with pragmatism, emphasizing feedback and empathetic decision-making to align with both customer and team needs.  There will be a heavy emphasis on finding trends and developing processes & collateral to scale. What you’ll do: Leadership & Strategy: Develop and execute a strategic vision for the Solutions function that aligns with Coactive’s goals and values. Lead the team in creating innovative, practical solutions that meet customer needs and support long-term success. Cross-Functional Collaboration: Work closely with Sales, Marketing, Engineering, Product, and Customer Success teams to foster a collaborative environment. Ensure alignment and effective communication to achieve shared objectives and maximize customer satisfaction. Customer Journey Management: Oversee the customer journey from initial technical qualification and solution design through the implementation Obsession-level of focus on customer satisfaction and success. Collateral Development: Lead the creation of critical pre/post sales collateral that scales the business and increases product consumption. Ensure that all materials effectively communicate the value proposition and drive customer engagement. Trend Identification: Monitor and analyze market trends to identify opportunities for business growth and inform strategic decisions. Use the insights to scale the business by adapting GTM and solution architecture collateral to evolving customer needs. Continuous Improvement: Implement processes for continuous improvement of the Solutions function, reducing the cost and time of sales and ensuring successful deployments. Drive a culture of learning and adaptation based on customer feedback and internal insights. Customer Empowerment: Empower customers to be self-sufficient by providing effective tools, training, and support Help customers find and implement additional use cases autonomously. Lead and shape best practices and company culture as we grow What we look for: Basic qualifications : Minimum of 8-10 years of experience in sales engineering, professional services and/or technical customer success, with at least 3-5 years in a lead role. Proven experience in a leadership role within a Solution Architecture & technical delivery function, preferably in a B2B SaaS and in a fast-paced environment Strong track record of managing cross-functional teams and driving successful customer outcomes. Exceptional problem-solving skills and a strategic mindset. Ability to balance innovation with pragmatic decision-making. Empathy & Passion : A deep empathy for customers and team members, paired with a passion for technology and achieving team success. Ability to make decisions that balance business needs with human impacts. Curiosity & Open-Mindedness : Genuine curiosity and a willingness to consider new ideas and perspectives. Open to feedback and flexible in your approach, valuing truth and growth. Collaboration & Team-First Mentality : A collaborative mindset, prioritizing team success over individual recognition. Ability to foster a culture of unity and shared achievement. Strategic Vision : A focus on long-term outcomes, using analytical thinking and practical judgment to guide decision-making and strategy. Communication & Influence : Exceptional communication skills, both written and verbal. Adept at presenting ideas, influencing stakeholders, and facilitating meaningful dialogue. Capable of handling difficult conversations with tact and clarity. Solution Design & Technical Expertise : Extensive experience in designing and implementing technical solutions. Hands-on with documentation and capable of guiding the team through complex technical challenges. Organizational Insight : Ability to understand the structures and dynamics of customer and prospect organizations. Leverage this insight to inform sales & marketing strategies as well as comprehensive implementation plans. Product and Engineering Collaboration : Strong feedback loop with Product and Engineering teams to ensure customer insights drive product improvements and innovation. Project Management : Proficiency in managing complex projects and programs, ensuring timely delivery and alignment with strategic objectives. Emotional Intelligence : Strong ability to read group dynamics, listen actively, and align actions with the needs and priorities of stakeholders. Market Trend Analysis : Capability to analyze market trends to identify growth opportunities and develop strategies that scale the business.   #LI-AP1 We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.