Retail Operations Program Manager

Summary Posted: Sep 23, 2024 Role Number: 200569498 Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. Do you have strong program management skills, a deep understanding of technology and operations, and a track record of delivering significant and impactful cross-functional innovations? Get ready to join a committed team that works tirelessly to elevate retail store experiences for our teams, our customers, and Apple! We are seeking a WW Retail Operations Program Manager to be a collaborative partner within Global Retail Support to define, design, and deliver special projects for our Retail teams while also supporting Genius Bar and Today at Apple programs. Description Description In this Role, you will deliver an innovative only-at-Apple experience that grows our contribution to Apple and enriches more lives. You will also support additional WW Genius Bar and Today at Apple projects, as needed. -Define, own, and drive a major cross-functional initiative across Retail and all of Apple -Coordinate and drive all deliverables across technical and operational teams within various parts of Apple -Present updates to key leadership to gain and maintain alignment -Analyze and develop key metrics and reporting to drive the intended business, operational, and experiential outcome -Domestic and International travel up to 10% Minimum Qualifications Minimum Qualifications 7+ years of technology and operations project management experience Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Prior experience supporting business transformation projects across multiple organizations in a company Demonstrated ability and passion for creating world class experiences for retail customers Strong data analysis skills with the ability to transition analysis into measurable projects Innovates by moving beyond traditional ways of doing things and pushes past the status quo Proficiency with Apple products and software Experience leading presentations that gain alignment with senior leadership across multiple organizations Education & Experience Education & Experience Additional Requirements Additional Requirements More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.