Job Summary:WHO ARE YOU?Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…WHO ARE WE?Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.THE ROLEVibee is seeking an enthusiastic and detail oriented Communications Coordinator to join the team. The ideal candidate will be responsible for the operational execution of our communication strategies. This role involves building and maintaining website content, assisting with copy creation, managing customer service communications, and handling various marketing and transactional communications. The Communications Coordinator will ensure timely and accurate delivery of messages across multiple platforms. This is not a remote position and is hybrid work schedule, based in our Las Vegas, NV office. RESPONSIBILITIESContent ManagementWebsite Copy:Build and update content on event micro-sitesEnsure all website copy is accurate, engaging, and aligned with the company’s brand voiceFocus on the construction, launch, and maintenance of Vibee micro-sites and Vibee.com platformCopy Decks:Assist in the creation and editing of copy decksCollaborate with the Communications Manager to refine content as neededCustomer Service Communications Support:Adjust and maintain customer service communications databases using AirtableEnsure all customer service templates are current and consistent with brand guidelinesEmail and SMS CommunicationsE-Newsletters and Marketing Emails:Send e-newsletters and other marketing communications through platforms like SendGrid and HiveDraft, format, and schedule email campaigns to ensure timely deliveryTransactional Communications:Handle the distribution of transactional communications (e.g., purchase confirmations, event reminders) through relevant platformsEnsure transactional messages are clear, accurate, and on-brandSMS Communications:Send out marketing and transactional SMS communications through platforms such as AttentiveSegment recipient groups to target the correct audience effectivelySegmentation and TargetingRecipient Segmentation:Process and segment recipient groups based on criteria such as demographics, behavior, and engagementEnsure targeted communications reach the intended audience to maximize impactOperational ExecutionDeadline Management:Ensure all communications are executed and delivered on timeCoordinate with team members to meet project timelines and deadlinesCollaboration and CoordinationTeam Collaboration: Work closely with the Communications Manager to implement communication strategies. Assist in gathering content and feedback from various departments to enhance communication effortsQuality AssuranceProofreading and QA:Review all communications for accuracy, clarity, and consistencyPerform quality checks to ensure that all messages are free of errors and align with brand standardsContinuous ImprovementFeedback and Optimization:Gather feedback on communication performance and suggest improvementsStay informed about industry trends and best practices to enhance communication effectivenessSupport hiring, onboarding and training various team membersOther duties as requiredQUALIFICATIONSProven experience in a communications role, preferably in the entertainment industryProficient use of Microsoft Office and Google Suite, as well as communication platforms and toolsStrong project management and organizational skillsAbility to work independently and manage multiple projects simultaneouslyAbility to navigate the internet as a communication and research toolProfessional level of verbal and written communication skillsPossess a strong work ethic with a high sense of responsibility in an ever-changing environmentMust be able to handle sensitive matters and exercise excellent judgmentAbility to work independently and within a team to juggle multiple prioritized tasksBachelor’s degree or equivalent experienceWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environments on site at our eventsMay sit for extended periods of time and work in drastic temperature climates onsite at our eventsMust be willing to work during evening and weekend hours, as required, to meet deadlines Must be willing to travel as required both domestically and abroad, if requiredMust have a current passport and be able to travel worldwide without restrictionsApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.EQUAL EMPLOYMENT OPPORTUNITYVibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Hiring Hourly Rate: $21.50 - $26.00 USDPlease note that the compensation information provided is a good faith estimate for this position only. It is estimated based on what a successful Nevada applicant might be paid. It assumes that the successful candidate will be in Nevada or perform the position from Nevada. Similar positions located outside of Nevada will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
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