Managed Services Data Specialist

Managed Services Data SpecialistDescription -Job DescriptionThe EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.Job scope/summary:The Managed Services Data Specialist is responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. He/she is the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues and discrepancies related to any type of fleet data change.Job specifics/responsibilities:Process data corrections by initiating or making system changesInitiate or make system changes based on identified causeBe the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queriesProactively elevate and escalate any data related discrepancies to support teamsCoordinate all relevant resources (internal/external partners)All other tasks assigned by management may vary based on experience and related skillsKey deliverables/accountabilities:Validate that changes are processed in time, meeting the preset quality criteriaTrack completion of changesEnsure accurate and aligned asset data across systems and toolsTrack and capture data/metricsEducation (degree) and professional experience required:University or College degree1 + years of service delivery experience or similar, ideally Outsourcing or Project Management or ConsultingExperience in data and problem managementProject management or project coordination experienceOther requirements:Strong English language skills (spoken and written)Other languages would be an assetPersonal skills and qualities:Customer orientedExcellent team playerStrong organizational and interpersonal skills; Strong communication and leadership skillsStrong collaboration, influence and negotiation skills in cross-functional teamsAbility to interact comfortably with all levels of customer managementAbility to manage conflict and complex situationsAbility to apply business acumen and results driven attitudeReliable, fast learner and well-organized person with a flexible and responsive attitudeComfortable to work in a remote, virtual environmentGood analytical thinking and ability to solve problemsAbility to easily adapt to organizational and structural changesProcess and Methodology focusedTechnical skills (procedures and documents the employee has to be acquainted with):Microsoft Office applicationsServiceNow knowledge - preferredProject Management Methodologies - desirableITIL foundation, processes & tools knowledge – desirableMS process and technology knowledge and background – preferredWe love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impactWhat do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunities*Please note, this is a temporary position.We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement