Customer Success Advisor - Japan

Job Requisition ID #24WD81427Position OverviewThe Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.ResponsibilitiesTerritory:Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiriesAssist customers by providing direct guidance and resources to assist with onboarding new solutionsIdentify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goalsPartner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issuesSuccessfully close out a range of data-driven customer success motionsDrive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversationCapture customer success storyWhile engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunityStrategic Territory:Participate in account planning processes with sales and technical sales teams, identifying targeted accounts to drive success planning activities, and engagement strategies, and establish business outcome alignmentMonitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teamsEngage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makersDocument value delivered to customers and communicate value to customers during quarterly business reviewMidmarket:Co-create success plans for select customers based on business outcome alignment, pre-sales implementation planning activities, and account planning processesDocument and confirm value delivered to customers and communicate value to customers during quarterly business reviewsLeverage subject matter expertise in the Autodesk Premium Plan offering to drive post-sale service delivery targeting customer IT administratorsMinimum Qualifications5+ years sales/customer success experienceExperience in relevant industry (AEC) - customer facing roleWorking knowledge of SFDC The Ideal CandidateComplexity: You will resolve complex issues and create solutionsPlanning: Contributing to building the customer plan and realizing the customer goalsFluent languages spoken and written: Japanese & English#LI-JA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).