Support Engineer

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday makes software for people who plan. We’re powering a new generation of business planning for organizations of all sizes. Addressing the need for greater business agility in a world that moves fast, Workday Adaptive Planning delivers a new way for everybody who plans to collaborate, gain business insights and adapt with agility.Our Adaptive Planning Support team’s goal is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment where questions are welcome. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our clients. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.About the RoleThe Workday Adaptive Planning Support team is looking for an experienced Support Engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. In this role, you will be responsible for managing a ticket queue of Level 3 escalations and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, understands programming, and has experience working on enterprise web applications. About YouBasic QualificationsExperience in a Support related role, including experience as a support engineer, preferred in an enterprise software productWorking knowledge of any of the following: Java, .NET, C# or any other programming languageWorking knowledge of SQL and DBMSWorking knowledge of Linux and WindowsOther QualificationsCommercial experience in debugging applications down to the code level in Java, .NET, C# or any other programming languagePrevious experience or knowledge of finance and/or financial planning software applications or integrationsWeb Services / APIs, Jenkins & Git, K8s and Docker, ELK / any log aggregation toolYou’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilityYou’re passionate about problem-solving and have strong analytical skillsYou love to learn and can effectively absorb new technology and features You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.You recognise that a finely tuned sense of urgency in relation to customer and leadership expectations is vitalYou’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multitaskingYou are capable of excelling in a growing and rapidly changing company, working on brand-new product features.You demonstrate initiative, flexibility and provide complete follow through on areas of responsibilityOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!