Service Specialist - Retail Customer Care

Summary Posted: Sep 12, 2024 Weekly Hours: 40 Role Number: 200565439 The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!! Retail Customer Care Service Specialists provide the best experience for Apple customers over the phone. Our attention to detail surprises and delights customers and enriches their lives. You are the one who will lay the foundation for that excitement! This position will be based at the Apple corporate campus in Ang Mo Kio. Description Description In this role you will learn about all Apple products, and become an expert on all related accessories and services, while working to achieve goals and targets. Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to provide consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model. You will engage with post sales customers and perform simple to moderately difficult tasks requiring judgement in resolving issues or providing solutions. You'll leverage multiple sources of information to stay current on product features and technology changes and understand how to appropriately set customers’ expectation on recommended solution. You will assist retail store contacts and accurately log customer interactions based on intent, process and resolution into the system. You will identify customer focussed solutions and utilise your judgement and discretion on when to consult or escalate to senior specialists. Minimum Qualifications Minimum Qualifications 1-2 years experience in sales or customer service Ability to solve problems, recommend solutions and drive results with customer focus Ability to listen and empathise with customer problems Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Team Player Strong organisational skills Ability to work and make decisions with minimal supervision Drive for results, demonstrates high degree of drive and determination Proven customer service success Ability to work in cross-functional teams Exhibit composure under pressure Independent thinkers with a passion for self-owned career development Ability to maintain a positive attitude in a rapidly changing work environment Flexibility to work rotating shifts, including weekends and public holidays Education & Experience Education & Experience Additional Requirements Additional Requirements More