Sr. Analyst - Finance Operations Excellence

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Sr. Analyst - Finance Operations Excellence, Finance Shared ServicesLocation: Manila, Philippines Position Summary:The Sr. Analyst is an integral member of the Finance Operations Excellence Team. This role is responsible for providing financial and operational support to FSSC and to global projects and will be working closely with different teams to meet the business goals and requirements.Key Responsibilities:Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality.Assist the Sr Manager for Operations Excellence team – FSSC with the implementation and management of all initiatives and projects including global and local projects.Provide necessary support to designated FSSC initiatives and other global projects.Maintain accurate and timely updates of SOPs, overseeing assigned processes and workflow documentations and ensure effective and efficient applicability for present and future operations.Partner with different teams in any automations, efficiencies and reporting requirements to create a fully optimized and mature shared service center.Support FSSC framework, fostering an environment where excellence is celebrated and is conducive to change and adaptability.Foster close collaboration across different FSSC teams to ensure alignment.Perform other duties as assigned.Qualifications / Skills Required and PreferredBachelor’s degree in finance, Accounting, Business Administration, or any related field. Preferably with Lean Six Sigma and Project Management certificationExperience in implementing and managing operational excellence initiatives in Finance organization.Minimum 4 years of team leadership experience or project management experienceProven track record of managing projects.BPO/SSC work experience preferred.Ability to work and deliver within tight deadlines, with willingness to work extended hours.Good problem-solving abilities to address and resolve operational issues.Familiarity with ERP systems, data analytics and reporting platformsGood written and verbal communication skills.Good stakeholder management skills.Flexibility to adapt to changing business needs and environment.#LI-JM1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.