Partner Service Delivery Manager with English and Spanish (Temporary Position)

Partner Service Delivery Manager with English and Spanish (Temporary Position)Description -Job specifics/responsibilities:New Partner SetupEducate partners – self-sufficiency/engagement model.Deliver operational trainings (Ops guide, how to interface with HP, etc.)Communicate Operations Guide changes, program changes, etc.Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.Ensure a close working relationship with assigned accounts.Ensure assigned partners make correct financial warranty claims where applicableEnsure all assigned accounts are meeting operational targets within Accreditation metricsEnsure assigned partners deliver high quality customer satisfaction in service delivery to customers.Take ownership of partner issues and work to satisfactory resolutionSupport and motivate channel Partners to achieve end resultsHelp to drive operational improvements for assigned accountsAct as escalation point for all partner escalationsWork under own initiative and take ownership of issues, ensuring best in class support to partners and customersDevelop a very close working relationship with (country/region) channel team, attending all reviews when requiredKey deliverables/accountabilities:Ensure that assigned channel partners deliver high quality services to customersWorking relationships:InternalPPS EMEA CSS RSPM Team;PPS EMEA CSS Region/Sub-region/Country/Tower TeamsExternalChannel Partners RepresentativesEducation (degree) and professional experience required:Bachelor/Master in Business or relatedExperience in virtual team environment1-2 years of experience in service delivery is an advantageUnderstanding of channel partner business model is an advantageOther requirements:Fluent in written and verbal English and Spanish is a must.Fluency in other European languages is an advantagePersonal skills and qualities:Strong communication skills; Positive can-do attitude; Customer centric approachOut of the box thinking – able to find solutionsStrong communication and influencing skills; Excellent teamwork skills Able to apply tools and technology to produce resultsAble to understand global business processes and identify impact of changeAble to work in a pressured environment working to tight timescalesAbility to generate strong relationships internally and externallyAbility to identify potential issues early on and work them to a satisfactory conclusionAbility to operate effectively within a virtual (cross-cultural) teamOrganized and methodical approach, analytical skillsSelf-motivatedTeam playerTechnical skills (procedures and documents the employee has to be acquainted with):MS OfficeReporting/Data management/Business analyses will be considered an advantage.Job -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement