Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job OverviewThe Sr. Manager IT Cloud Infrastructure is responsible for designing, implementing, and managing Genesys' AWS cloud infrastructure. As Genesys undergoes a significant cloud transformation, the ideal candidate will possess extensive experience with AWS cloud architecture, services, and automation. We seek a natural leader passionate about guiding and empowering a team of engineers to ensure that our cloud environments are scalable, secure, and highly available.Key ResponsibilitiesLead and mentor a team of cloud engineers, providing coaching, guidance, and technical support.Design, deploy, and maintain AWS cloud infrastructure to support business applications and services.Manage and optimize AWS resources, including EC2 instances, VPC, S3, RDS, Lambda, and more.Collaborate on managing cloud security measures, including IAM roles, policies, and security groups.Monitor system performance, ensure availability, and optimize infrastructure for cost and performance.Automate cloud operations using CloudFormation and Terraform.Collaborate to develop and implement backup, disaster recovery, and high-availability strategies.Work with development, DevOps, and other IT teams to support application deployment and CI/CD pipelines.Stay current with the latest AWS offerings and industry trends, recommending improvements and optimizations.Troubleshoot and resolve infrastructure-related issues promptly.Minimum RequirementsBachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered.5+ years managing and leading IT teams, with a proven track record of developing AWS skills and mentoring staff.5+ years of experience in cloud infrastructure, with a focus on AWS.Demonstrated ability to assess current AWS services and identify opportunities for cost optimization and performance enhancements.AWS Certified Solutions Architect and/or SysOps Administrator highly preferred.Strong understanding of AWS core services such as EC2, S3, RDS, VPC, Lambda, IAM is a must.Experience with infrastructure as code tools such as Terraform.Proficiency in scripting automation.Solid understanding of networking concepts including VPN, DNS, load balancing, BGP, and firewalls.Familiarity with monitoring tools such as SolarWinds, CloudWatch.Strong problem-solving skills and excellent communication skills, both verbal and written.Benefits Include:Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.Retirement Savings Plan: Generous company contributions to help secure your financial future.Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.Flexible Work Arrangements: Options for remote work and flexible schedules.Learning and Development: Opportunities for continuous learning and career growth.Parental Leave: Paid leave for new parents to support family needs.Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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