Associate Support Engineer

- Continuous performance monitoring of Blue Yonders’ applications and the underlying infrastructure.- Pro-active detection, reporting, analysis and resolution of issues during monitoring before they are reported by the customers.- Work on adhoc configuration / data change requests in Production environments.- Timely acknowledgment and resolution of issues reported by Customers and other teams.- Support environment provisioning.- Work with Development teams for Root Cause Analysis and follow-up until the issues are resolved.- Share daily / weekly status reports to the stakeholders.- Aware of ITIL processes- Good oral and written communicationOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.