Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Principal Software Engineer - ServiceNowGenesys is currently seeking a highly skilled technical professional to lead our development and administration of our new ServiceNow Platform.Roles & ResponsibilitiesSolid experience with applications in Service Now, such as: APM, SPM, sPM, ITAM, ITOM, ITSM, CSM or SecOpsExperience with Service Now Implementation ProjectsFluent or Advanced English is mandatory as the associate will work directly with a Global TeamProficiency with ServiceNow development, such as scripting, workflows, and integrations.Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions, for example: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)Ability to apply business concepts into a technical solution.Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.Developing, configuring, and if necessary, customizing the ServiceNow platform to fit business requirements.Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.Writing clean, efficient, and maintainable code requires expertise to achieve.Stay current with ServiceNow platform advancements and emerging trends to drive innovation.Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.Ensure the security, scalability, and maintainability of ServiceNow solutions.Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.Debugging and fixing technical problems.Producing and running test cases to guarantee software quality.Oversee ServiceNow administration, planning, and maintenance.Mandatory: Should have ServiceNow System Admin Certification or Application developer certification.ITIL 4 and/or ITIL v3 Certification in an intermediate or advanced level also would be considered a plus.DesirableAny ServiceNow certified implementation specialist certification would be a plus.Experience in a Software companies’ domain.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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