US Enterprise Channel Technical Service Manager

Summary Posted: Sep 3, 2024 Weekly Hours: 40 Role Number: 200560953 Home Office: Yes Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our customers. At the end of the day, our customers need to know that with their significant investments in our technologies, everything’s going to work as promised. As a Channel Technical Service Manager, you will lead a team of individuals responsible for partnering with our reseller and managed service partners to ensure they have the resources and knowledge to meet our customers’ needs and deliver on the promise of the Apple platform in Enterprise. You and your team will provide technical sales and service delivery consultations to ensure our partners are prepared to deliver best-in-class Apple practices and solutions for Enterprise customers at scale, with the goal of transforming the way people work. Description Description In this role, you will: - Build, lead, and develop a diverse team of Technical Solutions Architects responsible for advising on Apple’s pre-sales technical business in US Enterprise. - Lead complex architecture, development, and deployment conversations while consulting on the most innovative and game-changing solutions for business through the use of Apple’s platform and technologies. - Be accountable for the technical validity and interoperability of solutions aligned to strategic initiatives of customers and partners. - Deeply understand customer and partner technical ambitions, help remove barriers and friction points, and improve customer readiness for the Apple platform. - Build strategic plans with Sales, Engineering, Product Marketing and Quality teams across Apple and through our partners. - Collaborate with Apple Solution and Service partners on the creation and delivery of solutions and services for customers that lead to success with Apple platforms. - Ensure business operations run seamlessly and the Apple customer experience is exceptionally delivered through your committed leadership and role modeling. - Provide encouragement and support to team members, including communicating individual and team goals, identifying areas for mentoring and guidance, and implementing development programs for the team to build vital skills and knowledge to achieve performance targets. - Use your broad business knowledge, credibility, and influence to anticipate needs, propose solutions, and drive organizational change. Minimum Qualifications Minimum Qualifications Typically requires a minimum of 12+ years of related experience. 3+ years of people leadership experience in IT services, technology sales, solution-based selling, or similar leadership role advising on large technical business transformation solutions. Deep knowledge of Apple products and complex technical solutions for Enterprise. Strong familiarity with third-party infrastructure products and services (e.g., Jamf, Microsoft, Google, Cisco, Druva, Mosyle, etc.) Proven experience evaluating and consulting with partners in complex IT enterprise environments (e.g., Security, SSO, Zero Trust) Bachelor’s degree or equivalent experience driving large complex technical solutions. Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Deep understanding of the Enterprise vertical, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape is highly preferred. Ability to build, lead, and develop inclusive teams and attract and retain talent through performance management, coaching, guidance, and support. Outstanding communication and presentation skills. Ability to motivate and inspire others, articulate vision and purpose, and advocate for Apple’s values. Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions. Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships. Experience managing a remote/geographically dispersed team is a plus. Education & Experience Education & Experience Additional Requirements Additional Requirements More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.