Job Summary:WHO ARE YOU?Do you enjoy dance music? Do you excel at ticketing? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of all things to do with ticketing and IT. Is this you? Read on…WHO ARE WE?Club Glow is the longest running electronic music event promotions and production company on the East Coast. Established in 1999, Glow now organizes over 300 events per year at their venues Echostage and Soundcheck in Washington, DC. Fans voted Echostage as DJ Mag’s #1 North American nightclub for three consecutive years.Alongside their venues, Glow has hosted numerous large-scale events and festivals along the eastern seaboard including Moonrise Festival and Preakness Infield Festival.THE ROLEWe are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, other divisions, partners, rental facilities, and vendors/clients. This position is full time in office and at venues and not a remote position. This position will support Ticketing Operations for Echostage, Soundcheck and Project Glow if needed. Must be willing to work Friday and Saturday nights.RESPONSIBILITIESResponsible for the daily ticketing operations for assigned eventsPartner with Promoters, Marketing and Finance to develop and follow timelines, brainstorm additional avenues to gain revenue, decrease expenses, and grow the businessAccurately create shows, specials, and priority offersResponsible for hiring, training, and managing of box office staff and event operationsMaintain and manage ticket inventory and second/third party allotments, if applicableSupply daily ticket counts and upkeep of information on internal tracking programs available to the departmentResponsible for all accounting and reporting of revenue for all ticket sales and prepare event settlementsAssist with processing, upgrading, service issues, and the communication through online services as requestedAssist with the preparation and completion of box office statementsReport and follow up on any ticketing equipment repair issuesOngoing communication with the company to solve problems and supply statements and daily reportsResponsible for compliance to all company policies and procedures in order to adhere to all audit programsResponsible for recruiting, hiring, onboarding and training various team membersOther duties as assignedTravel may be required (economy)QUALIFICATIONSDegree in Business, Marketing, CIS or related area of study4+ years management experience4+ years experience in event operations and productionProficient in multiple ticketing softwares and platformsProficient in Microsoft Office applicationsExtensive large event customer service experienceExcellent computer skills, knowledge of platforms and systemsHigh level of organization and focus on detail, and ability to manage multiple projects simultaneouslyStrong customer service, communication and interpersonal skillsAbility to a flexible scheduled including evenings, weekends and holidaysWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMust be able to lift 50lbs (chairs, tables, etc.)May work in drastic temperature climatesMust be willing to travel to work during holidays, evenings, and weekend hours, as required, to meet deadlinesApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Glow for a visa.EQUAL EMPLOYMENT OPPORTUNITYGlow strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Glow recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Glow may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Hiring Salary Range: $70,000.00 - $80,000.00 USDPlease note that the compensation information provided is a good faith estimate for this position only. It is estimated based on what a successful Washington, D.C. applicant might be paid. It assumes that the successful candidate will be in Washington, D.C. or perform the position from Washington, D.C.. Similar positions located outside of Washington, D.C. will not necessarily receive the same compensation. Glow takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
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