VP Professional Services

The Vice President, Professional Services is a Senior Executive role that Leads the Japan Professional Services team to provide oversite to position and sell, deploy, operate the end-to-end customer experience with Japan customers. This person must have a passion and experience for growing world class high-performance teams and successfully delivering innovative SaaS solutions to customers. The VP of Professional Services acts as the Executive Leader to the customer, providing corporate resources to ensure the highest levels of customer satisfaction.Primary Responsibilities Develop and foster executive level relationships within key strategic customer base. Develops and maintains strong working relationships with all related functions in Blue Yonder to effectively drive the achievement of goals. Develops, drives, and engages associates in the strategic direction for the Professional Services organization, Professional Services Management, Technical Account Management and Strategic Services. The VP will work directly with regional and global teams to drive increased effectiveness and efficient operations of Professional Services Practice. Establishes and drives a sense of community in the consulting organization. Leverages resources across regions to meet company and customer needs/demands. Manages the P&L associated with Professional Services for Blue YonderOversees management of Professional Services to provide services to customers involving implementation of Blue Yonder solutions, integration of software/hardware systems, or other professional services. Continues to manage customer relationships post deployment leveraging the Customer Success Managers and the Technical Account Managers who will work directly with Operations and SupportRecruiting, managing, motivating, and retaining an experienced world-class Professional Services team. Sets and reviews both quarterly and annual goals and objectives for senior consulting leadership team members. Works with Sales Mgmt team to understand and help close current and forecasted business needs to properly staff and manage the Professional Services organization and the rest of the Professional Services TeamDevelops key strategies for delivering SaaS Service offerings through the Strategic Services team.Responsible for key metrics to optimize overall business performance including Time to Value, Customer Satisfaction via NPS, Professional Services Revenue Growth, Associate SatisfactionEnsuring customer escalations are managed proactively and are resolved in a timely fashion.Additional responsibilities include:Lead and Sponsor internal initiatives that drive overall improvement to PS JapanParticipate and sponsor global initiatives to drive global Professional Services performance.Participate in oversite committees that govern our Professional Services business processes.Work directly and indirectly with the BY Partner program to ensure our partners deliver value to our customers.Acts as executive sponsor to key strategic accounts.Provides Leadership, mentorship and oversight of Professional Services Retail Practices and their leadership team.Provides oversight and guidance on Implementation templates aligned with the BY platform and Industry Cloud, interacting with analyst on deployment methodologies and innovation.Partners with Sales on large sales opportunities to drive the deployment capabilities and how BY will deliver on the value proposition.Qualifications IncludeA successful track record of leading and working effectively in a highly matrixed and fast-growing organization. A passion and belief in the unique value of professional services in a cloud software company A demonstrated track record in identifying and developing leaders and leading high-performing teams. The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Blue Yonder The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders. Demonstrated success engaging at CxO level. Proven track record of growing strategic consulting initiatives in a SaaS business while leveraging industry best practices. Developing a strong strategy and competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals Experience Requirements10– 15 yrs. applicable experience leading professional services or other customer success teamsDelivery focused: 10+ years applicable experience leading professional service delivery strategies for a SaaS software company. Experience producing rapid time to value. Experience in collaborating with Product Management functions in a technology company to align with current needs to drive value. Experience with alternative and adaptive staffing models that drive high quality and efficiency. A highly motivated and experienced senior leader with 10 years + of experience delivering solutions related to supply chain in a manufacturing or retail industry. Track record in growing services revenues, while continuing to improve operational excellence (high utilization, meeting margin targets, focus on quality, customer satisfaction, etc.) and managing a full P&L Successful track record of building and managing a high-performance team that has built successful and profitable consultative relationships with key influencers in companies spanning a broad array of industries. Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen Extensive experience running or overseeing multi-million-dollar projects which are complex in nature. Projects that include customers and multiple partners, projects that include co-innovation with customers with complex business processes. Experience managing customer and Blue Yonder senior executives to align on objectives.Ability to lead in a virtual and remote environment. Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.