Associate Customer Success Manager

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.comJob DescriptionThe Associate  Customer Success Manager (CSM) is the designated point of contact for personalized management of operational-related issues for a select group of customers. The CSM serves as the personal account manager for the entire customer organization, focused on supporting the use of Revenera products and acting as a liaison between the customer and Revenera.ResponsibilitiesHold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requestsCommunicate release notifications and other Revenera information to the customerServe as the liaison between the customer and Revenera Software’s Development / IT / Support organizations to answer questions or resolve issuesBe the customer advocate within ReveneraCoordinate and attend Customer Business ReviewsServe as escalation point for customer questions and problemsSupport Sales representatives by proactively communicating customer issues and feedback, and identifying additional business opportunitiesEscalate customer issues to senior management, as appropriateRequired Experience & SkillsBachelor’s Degree in Business preferredPrevious Account Management experience strongly desiredPrior experience with software release and distribution processes within a software manufacturer environmentDemonstrate strong persuasive skillsAbility to handle situations with poise, understanding and tactMaintain composure and focus under constant pressure and deadlinesDemonstrate organizational skills and attention to detailExcellent analytical and communication skillsSustain productivity in a fast-paced environmentGood social and diplomatic skillsHigh-energy and enduranceContribute toward and build positive moraleBuild and maintain positive relationships with clients and co-workersInspire cooperation and confidenceFlexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.