Legal Operations Technology Analyst

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Legal Operations Technology AnalystJob SummaryAs a part of the Global Legal Operations team, the Legal Operations Technology Analyst will be responsible for working with various stakeholders across the Legal department on projects, from opportunity alignment and requirements gathering through design and delivery. The focus for this role will be on technology projects that drive digital transformation across the Legal practice areas, from enhancing current systems, supporting system integrations to developing business requirements and common processes for new system deployments. The Legal Operations Technology Analyst must juggle responsibilities across various projects with a wide range of complexities.We are seeking a bright, enthusiastic, and results-oriented professional with solid technology experience and the ability to coordinate with cross-functional teams. To excel in this role, you will have a background in business analysis and project management with the ability to foster relationships with staff across the legal department globally to achieve positive results. Successful candidates will have experience deploying digital technology to a legal practice area or a complementary function with transferable skills.ResponsibilitiesUnderstand business needs and objectives for the Legal departmentSupport creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilitySupport the implementation, deployment, and further development of Legal Technology systems (ServiceNow, Onit, iManage etc.)Lead the creation, ongoing analysis, and maintenance of existing and future state process documents, guides, and training materialsLead and administer Legal technology and Project Management systems trainingsTrack, monitor, and suggest ServiceNow system workflow enhancements with internal IT and vendor developersAssist in the creation of new Knowledge Base materials in ServiceNowSupport E-billing system admin dutiesTrack, monitor, and suggest E-billing system enhancements with internal IT and vendor developersSupport E-billing technology projects (ex. Matter Management Dashboard roll-out, AP Integration refresh)Create and submit Jira tickets for IT developmentCreate, conduct, and coordinate user acceptance testing on various legal technology initiativesAct as the liaison with various stakeholders, including IT, as neededProject management of smaller Legal technology projects, ensuring that projects are delivered on-time, within scope and within budgetGather, document, and analyze business requirements and partner with Senior Manager of Legal Technology and IT and external service providers to recommend practical, innovative solutionsSupport and at times, lead New Hire Legal Technology overview training programDepartment-wide report creation and distributionWork closely with business partners to understand processes, gaps, and goalsUse a variety of problem-solving skills to resolve issues with internal teams and stakeholdersQualifications 5+ years completing similar tasks to those above, and within a Legal environment, preferredBachelor's degree requiredExperience with Legal technology and processes preferredProject Management qualifications preferredAbility to identify and manage cross-team and cross-project dependenciesAbility to anticipate and address issues early with strong customer focusStrong analytical skills, including business case acumenAbility to balance and prioritize multiple projects for various internal customersStrong interpersonal and communication skills requiredAbility to make decisions independently, knowing how and when to escalate issuesExperience working directly with business teams and stakeholdersExpertise in Legal Service Delivery (ServiceNow), Knowledge Management (ServiceNow), and Matter Management systems (Onit)Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, BoxExperience in Legal domain preferred, including but not limited to Corp Legal, Compliance, Privacy, Entity Management, and BillingEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.