Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys seeks a highly driven Quality Engineer to support the Go-To Customer team.This unique position requires designing quality tests, developing documentation, and test procedures, keeping track of quality standards, and specifying the requirements a test result must satisfy. As a Quality Engineer, you will review existing processes to identify opportunities for reducing costs and increasing efficiency. As necessary, you will investigate the root causes of problems and develop and implement corrective and preventative measures. The development of quality practices, standard operating procedures (SOPs), and pertinent documentation. They set out the relevant tests and acceptable findings to ensure adequate quality testing throughout the build. They analyze complaints received through customer feedback, keep track of events, and request changes as necessary. Additionally, the quality engineer must thoroughly document any errors and collaborate with other developers to identify a fix.What this role isn’t:This isn’t a role where you are expected to have responsibility for the design of the product or solution but must work with the developers and product owner to optimize the design. This is a team position, and you are not solely responsible for ensuring the optional solution but aid in ensuring they are easier to maintain and can be more reliable.What you’ll bring to the table:In this role, you will need to bring your knowledge and experience to collaborate with various stakeholders, such as testing by design teams, to determine product robustness and weak points. Engage with software developers to ensure their solutions match the company's quality standards.Some details about what you’ll do:Determining quality improvement factorsImplement methods to inspect, test and evaluate the reliability of processes, code, and configurations.Making sure processes adhere to quality standards.Preparing reports by collecting, analyzing, and summarizing dataWorking by deadlines for the delivery of products or softwareAssisting in ensuring that all teams meet quality assurance specificationsRequirementsMinimum of 5 years of experience in developing and supporting high-performance and highly scalable applications in an agile environment, depending on educationExtensive hands-on experience with the underlying technologies of product/platformPlaywrightTestMOJavaScriptSalesforce CRM and CPQStrong understanding of Scrum, Lean, XP, Kanban, or other agile development techniquesFluency in DevOps, including continuous integration, continuous deployment/delivery, configuration and containerization, infrastructure as a code, and monitoringCompetencies:Flexible attitude and demonstrated ability to grow skillset and work across the entire technology stackExcellent technical and analytical skills to discuss problems, analyze solutions, and enable improvementExcellent communication skills to effectively manage key business stakeholder relationshipsIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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