Area Manager

Job Summary:JOB DESCRIPTION – Area ManagerTHE TEAMThe Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.THE JOB The Area Manager is responsible for managing all client support functions within their designated area. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for staff and clients alike. Responsibilities direct management of multiple Area Consultants, the Client Support Manager and their team of Client Support Specialists, the Event Support Manager and their team of Event Support Specialists, and the Technology Support Manger and their team of Technical Support Specialists.  They will work closely with other Area Managers, Centralized Teams and Client Support Directors to ensure standardization of communication and efficiencies. WHAT YOU WILL BE DOING Client ServicesProvide Leadership and Field Operations company vison to their respective geographic Operations team.Ensure company cascading OKRs are successfully met for the Operations team.Develop a knowledge base of client business, organization and objectives to ensure high client satisfaction.Cultivate successful interdepartmental relationships ensuring growth of area.Communicate company initiatives including product updates, new features, and functionality to local Operations team.Build and cultivate excellent client relationships.Monitor Operations service levels and ensure they are met and exceeded.Staff ManagementEvaluate and manage staff efficiencies and performance.Provide mentoring / training (initial and ongoing) to Operations team.Monitor service levels.Oversight of Region Operations Overtime and Travel & Entertainment budgetsOptimize client account team assignments.Product and System Support           Remain current with software and new features and how they impact clients.Able to provide support and best practices to the client for all TM products.Organize and monitor product and new feature rollouts to regional client base.Pagerduty oncall rotation for Major Incident Management and point person for Field Operations on MI process and communication to field support teams across all Areas.What a qualified candidate should possess:3-5 years experience with the Ticketmaster SystemExcellent written and oral communication skillsAdvanced Knowledge TM products and applications.Advanced Presentation SkillsProficient with Microsoft Product Suite.Advanced knowledge of SalesforceService oriented with strong organizational skills.Able to successfully handle multiple priorities.Minimum of 2-4 years experience managing employees and teamsStrong project management skillsAgility, creativity, latitude, and problem solving is requiredBA/BS degree requiredOur work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTURE We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.