Sales Support Associate

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Sales Support AssociateJob SummaryThe Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.ResponsibilitiesPre-Sales Administration and Transactions CoordinationCoordinates all pre-sales activity for small- and medium-size customersCollects complete and correct data upfrontValidates data for accuracyKeeps systems up-to-date with customer information and legal documentsManages cases according to regional Case Management guidelinesOversees quote approval processAssists with New Customer set upHandles escalation between Sales Support and other internal groupsOperates in the optimized case load rangeWorks on small projects in addition to everyday roleCustomer EngagementFollows up with customer on required documents and missing informationEnsures Customer PO complianceFollows up on ordersAssists with customer questions via email or phoneAssists with gathering preliminary QBR infoComplex Deal SupportProject manages single country, large, complex dealsManages all changes and keeps the quote and documents up to dateEngages cross-functional teams to coordinate requirements against deadlinesData IntegrityHandles Internal Service Tickets to resolve Credit and Billing issuesExecutes Data corrections in Siebel based on fall out reportFacilitates SFDC opportunity management by cleaning up opportunities based on guidelinesProcess and Policy adoption and reinforcementTrains Sales reps on new tools, processes, and policiesDelivers refresher trainings to address knowledge gapsCommunicates process improvements and enhancements to Sales TeamQualifications1+ years experience preferredBachelor's degree preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.