Customer Success Advisor

Job Requisition ID #24WD80723Position OverviewThe Midmarket CSA works with internal and external stakeholders to drive customer adoption of Autodesk solutions and ensure ROI for the customer. Success is defined by opportunity generation, retention, expansion and customer satisfaction. CSA will work with customers to drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. We are seeking candidates with 10+ years of Customer Success experience, specifically in managing large customers. A post-graduate qualification, preferably an MBA, will be considered an advantage. This is a hybrid role and the base location will be Bangalore.Minimum QualificationsAs a Customer Success Representative, you will be the main point of contact for our customers, responsible for ensuring they derive maximum value from our products/services. You will work closely with customers to understand their needs, provide solutions, and help them achieve their goals. Your ultimate objective is to drive customer satisfaction, retention, and expansion.Customer Success Advisor will work with set of Top engaged accounts in MMA to help improve customer experience for AutodeskYou will be accountable for post-sale account management and lead account growth strategy with wider account team membersWe are looking for a post-graduate with 10+ years of Customer Success experience, specifically in managing large customers.Maintain close relationships with important management sponsors within a select group of Engaged accountsCollaborate with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & servicesYou will work with Autodesk reseller & Internal team members to deliver the desired customer valueWill participate in regular team meetings to discuss on customer engagement strategyUse account planning tools, data, and outcome framework to uncover challenges and identify expansion opportunitiesDeliver QBRs for Engaged accounts, follow-up on resulting tasks and deliverablesCreate Customer Success Plan by creating value-added motion in engaged accountIt is a customer-facing individual contributor role and will report to customer success lead in IndiaDevelop a strategic roadmap with a select group of MMA accounts to ensure the successful and broad adoption of Autodesk solutionsYou will measure customer loyalty by having higher Net-promoter Score (NPS)You will suggest and implement process improvements that improve renewals and customer satisfaction.You will along with Sales team create comprehensive account plans that address customer needs, anticipate challenges, and outline strategies for improved customer experienceWhile engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team to pursue the expansion opportunityYou will discover through customer engagement the customer's challenges specific to their industryBe a voice of the customer within the company, advocating for their needs and feedback.Identify customer success stories, case studies, and testimonials.Support the closure of renewals together with reseller partners within an assigned accountYou will help Increase the long-term value of customers through strategic engagement and cross-sell/up-sell opportunities.You will use outcomes framework to guide ongoing customer conversationsPreferred QualificationsContribute to quarterly / annual planning meetings with account team ​Use reports / dashboard with all Engaged accounts to manage weekly activities​Identify risks and communicate to TASE / RE / Partner​Leverage Acceleration plans and partner driven services to deliver on outcome-based framework​Leverage and create Customer Success storiesLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).