The Program Manager of Customer & Partner Experience (CPX) Operations plays a central role in driving and executing CPX’s business strategy and operationalizing key priorities. This collaborative, results-driven Program Manager is responsible for planning, managing and executing a variety of programs, projects and/or strategic initiatives across teams, departments and the entire company. This individual will work with key leaders, Subject Matter Experts (SMEs) and other stakeholders to identify business goals, align resources, plan and scope initiatives, build necessary deliverables and/or capabilities and ensure effective communication and change management. What You’ll DoLead successful development and execution of high impact programs, projects and/or strategic initiatives for CPX to realize key business prioritiesEngage with key business leaders, SMEs and cross-functional teams to assess business problems, build analysis / deliverables and drive initiatives to resolutionPlan, monitor, and manage initiatives to effectively mitigate risks, while providing transparency via communications and established KPIs with key stakeholders Establish the right amount of process to drive efficiency, alignment, and continuity in a rapidly evolving environmentCreate comprehensive change management plans to ensure successful implementation and adoption of new ways of working Conduct business and/or operational analysis and own as-needed deliverables and artifacts Participate and/or co-lead key planning, design and/or build workshopsServe as an SME on Project Management and/or Change ManagementContribute to team development, thought leadership, processes, tools and methodologiesWhat You’ll NeedMinimum Qualifications4+ years related work experience coupled with planning, managing and executing complex project with cross-functional teams2+ years of experience in strategy and operations consulting, management consulting, business transformation, business strategy or business operations Bachelor’s degree - an advanced degree will be considered in lieu of experience Preferred QualificationsStrong familiarity with Project Management, Agile, and Change Management, including Design Thinking principlesDemonstrated expertise in business and operational analysisExcellent verbal, written, and interpersonal communication skillsSelf-motivated with a strong bias for action, results, and continuous improvementAbility to thrive in a high-energy, fast-paced, and rapidly changing environmentExceptional organizational skills with the ability to manage multiple projects simultaneously under pressureAbility to work effectively with multiple teams in various locations and build consensus among diverse perspectivesEffective negotiator and creative problem solver who can drive results in partnership with stakeholders at all levelsCan lead through influence, partnering with globally distributed, cross-functional teams to achieve shared goalsStrong critical thinking, storytelling, and presentation skillsExpertise with key project management and operational analysis tools (e.g., Monday.com, Smartsheet, Lucidchart, Mural)Fun and inclusive mindsetTelecommuting Requirements & Working ConditionsFully remote with ability to flex between 10-25% travel US preferred with occasional need to access local Workiva offices How You’ll Be Rewarded✅ Salary range in the US: $117,000.00 - $199,000.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1
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