Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Genesys IT Strategic Management Office (IT SMO) team helps the IT organization connect strategy to execution to enable value-based delivery. The Genesys IT Strategic Management Office (SMO) team is seeking an experienced Agile Coach with technical and business acumen, who can collaborate on the next generation of products for Genesys’ internal and external customers. The ideal candidate will have deep experience in transitioning teams from waterfall to agile ways of working (Kanban and Scrum), managing multiple Scrum teams, as well as experience working with and training product owners and a variety of stakeholder groups. This position requires the ability to balance thought leadership, implementation know-how and team facilitation. Further, this role includes coaching and leading the teams you work with through an Agile transformation; assisting everyone involved with understanding the core principles of Agile, adopting the Scrum, Kanban and agile scaling best practices and continuously improving the agile ways of working of the teams. What this role isn’t: This isn’t a role where you should wait for instructions. You will need to jump in and quickly make actionable, and measurable contributions. This role also isn’t just about planning, training and coaching. You will need to support multiple teams that are new to agile as they transition to agile ways of working, support a matrix reporting relationship with Vice Presidents across IT, and pivot if needed to support established agile teams in their journey to continuously improve their agile maturity, while staying aligned to the overall IT Agile transformation strategy. What you’ll bring to the table: You will be pivotal in guiding our diverse teams, including information security, infrastructure, enterprise architecture, platform, and other hybrid agile teams. Your deep expertise will help these teams adopt and improve agile practices, ensuring efficient delivery of complex technology projects. You will also be able to establish and use metrics to drive efficiency and standardization across the teams. Some details about what you’ll do: Coach and mentor new and existing teams in Agile principles, with a strong focus on Scrum and Kanban methodologies. Prepare and deliver training to teams and key agile roles within the teams helping them adopt agile ways of working. Work closely with the teams to setup the Jira tool (project, workflow, issue schemes, permissions) to track the teams work Facilitate the adoption and implementation of Agile practices across various teams, including security, infrastructure, enterprise architecture, and platform teams. Work closely with teams to establish clear performance metrics for assessing the efficacy of agile practices and making data-driven decisions. Develop tailored coaching plans to address the unique challenges of hybrid and traditional project teams (e.g. Waterfall, W-Agile) transitioning to Agile frameworks. Conduct workshops, training sessions, and regular feedback loops to foster a culture of continuous improvement. Assist teams in the creation and refinement of user stories, sprint planning, daily stand-ups, retrospectives, and sprint reviews, scrum of scrums, and other relevant ceremonies when functioning in a team of teams setup. Address and resolve conflicts or bottlenecks to enhance team dynamics and efficiency. Collaborate with IT Agile transformation lead and other agile coaches to align agile practices with the IT Agile transformation strategy. Present and align with the senior leadership on a coaching plan to support their org, and track progress through metrics and share the same with them. Stay updated with Agile trends, tools, and best practices to continuously improve your coaching strategies. Collaborate with business stakeholders as needed, to bring them on the agile journey along with the teams. Conduct observations and surveys needed to assess teams’ current state processes and develop an implementation plan to support their transition to adapting agile processes and tools. Experience leading and providing necessary training and guidance to the IT Agile champions network. Experience setting up and championing Communities of Practices (CoPs) Ability to assess key Agile roles for required competencies and skills and provide coaching guidance and training to support their role maturity. Work closely with Change Management team to align Agile Transformation strategy to Change Management strategy. Requirements: Excellent communication, organizational, interpersonal and presentation skills Experience with Atlassian products, especially JIRA and Confluence and creating JIRA Scrum boards and dashboards required. Experience with Atlassian Compass, and rich filters plug in a huge plus! Experience with ServiceNow tool and Smartsheet is highly preferred. Experience working with IT infrastructure, networking, enterprise architecture, information security, data and analytics and other platform teams is highly preferred. Experience coaching teams through continuous improvement using DevOps metrics a huge plus. Established success in areas of impact for influence, cross group collaboration, and focus on positive outcomes. Expertise in building high-performing teams (agile org design) and coaching teams through the complexities of an Agile implementation. Has a pragmatic approach to get teams excited about agile (born motivator) Must be a self-starter, organized and detail oriented with competent problem-solving skills. English language fluency in both written and verbal communication. Ability to work with teams across multiple time zones Desired Qualifications: BA/BS in related degree or equivalent experience 8+ years’ experience in delivering Agile software solutions as an Agile Coach, Scrum Master, Product Owner or equivalent, leading 3-5 teams in IT industry. KMP, PMI-ACP, CSM, SAFe SSM or equivalent preferred #LI-RemoteIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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