At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Overview:The Email Communications Program Manager is responsible for driving the planning, initiation, and execution of workstreams developed to reduce customer friction associated with F5 email communications. The role is highly collaborative with cross-functional teams within F5 including marketing, product management, legal, customer success, engineering, and technical services. The ideal candidate will have experience working in a global B2B SaaS organization, including experience in email marketing. marketing operations, and/or email technologies. The successful candidate will possess strong organizational and communication skills and can work with a wide range of stakeholders from individual contributors to executive leaders.Responsibilities: Leads working group: Sets agendas, directs working sessions, distributes notes/action items, conducts regular follow-ups ensuring accountability.Manages workstreams and deliverables: Develops workback plans, schedules, and RACIs. Manages timelines and monitors for risks, actively working with stakeholders to address blockers and to develop solutions.Drives stakeholder collaboration: Builds positive relationships with stakeholders across the organization. Recognizes opportunities to connect with the right people at the right time supporting work streams impacting customer email communications and systems.Develops program communications: Creates a variety of communications including meeting recaps, program updates, and presentations as part of the rhythm of business.Ensure effective messaging: Strategically aligning email communication efforts with organizational goals. As needed, help craft impactful messages in collaboration with stakeholders.Reporting Accountability: Supports team in utilizing dashboards and reporting analytics to track progress and deliverables against success metrics KPIs.Qualifications:BA/BS in Marketing, Business, or other related field, or relevant experience. 8 years of experience in program management, ideally in B2B marketing, email marketing, or email marketing operations.A strong self-starter with ability to work effectively with minimal supervision. Curious and driven to connect the dots to bring visibility and clarity to programs. Proven experience in leading cross-functional teams within a technology organization that result in positive business and customer outcomes.Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.Proficient in project management tools (Smartsheet, Wrike, etc.) and Microsoft 360 suite.Excellent organizational skills. Project Management certification or PMP preferred.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $130,470.00 - $195,706.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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