Partner Success Consultant

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024. Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview: The Services Operations Team supports Coursera’s mission by helping our academic and industry partners deliver flexible, affordable and job-aligned educational content to learners worldwide. As a Partner Success Consultant, you will be a part of a Services Operations Centre and work extensively with the long-tail of Coursera’s academic and industry partners creating content on the platform. You will be responsible for ensuring their growth, managing the pipeline of content being created by them and conducting step-back analyses to provide insights to partners on driving impact with content. This role will be very cross-functional in nature and will require you to work with members in our partnerships, marketing, product, finance and legal teams.   You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, and launching highly successful content and programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scaleup environment. Responsibilities: Partner Management: Execute crucial partner management duties, including partner onboarding, regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions. Educational Content Oversight: Manage the project and technical launch of educational content being created by the partner, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera’s guidelines, and fulfills partner expectations. Insights and Advisory: Provide partners with comprehensive, data-driven insights and guidance on utilizing key platform features; offer actionable recommendations to boost learner engagement  Partner Growth: Through trusted partner relationships and effective course offering optimization, create partner success plans to drive partner growth and improve key performance metrics such as learner retention and partner satisfaction. Process Optimization and documentation: Develop scalable solutions and strategies which can help us in defining a standardized partner management methodology, manage partners at scale and create project documentation, procedures, and best practices Cross-functional collaboration: Establish effective feedback mechanism to channel insights and partner feedback to cross-functional teams and collaborate with Partnerships, Product, and Engineering  Qualifications: 3+ years in customer/partner-facing roles in a high growth organization Exceptional written and verbal communication and presentation skills Excellent project management and stakeholder management skills Strong analytical and problem-solving skills  Detail-oriented with the ability to set priorities and be flexible in a changing environment Ability to adapt quickly to fast changing environment and processes to drive efficiency Preferred Qualifications: A passion for education, education reform, and interest in working for a social enterprise Understanding of pedagogy best practices for lifelong and adult learning Experience of working on scalable processes and solutions Experience with generative AI for optimizing effectiveness and efficiency Proven sense of partner empathy and partner-centricity Entrepreneurial mindset If this opportunity interests you, you might like these courses on Coursera: Creative Problem Solving Business Strategy Influencing People Project Management: Principles and Practices   #LI-SG1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote