Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Location: Fully Remote within US (not limited to the states it is tagged to)What this role is: As a Transformation Readiness Manager at Genesys, you will play a pivotal role in driving the adoption of enterprise-wide transformation initiatives. Your expertise will be essential in managing the people side of change, ensuring smooth transitions, and fostering a culture that embraces continuous improvement. This position offers the opportunity to work across various departments, collaborating with stakeholders to develop and implement change strategies that align with our organizational goals.What this role isn't: This role is not a purely administrative position or one focused solely on project management tasks. It is not a role where you will be working in isolation; instead, you will be actively engaging with teams and leaders across the organization. It’s also not an entry-level position; we need someone with significant experience in change management practices and a deep understanding of enterprise transformation.What you'll bring to the table:Proven experience in managing large-scale change initiatives, preferably within a corporate or enterprise environment.A modern approach coupled with strong knowledge of the basics of change management principles, methodologies, and tools.Excellent communication skills, with the ability to convey complex ideas clearly and persuasively.A collaborative mindset, with the ability to build strong relationships and work effectively with diverse teams.Analytical skills to assess the impact of changes and develop appropriate mitigation strategies.A proactive attitude, with the ability to anticipate challenges and develop innovative solutions.Some details about what you'll do:Develop and implement change management plans that maximize employee adoption and minimize resistance.Work closely with project teams to integrate change management activities into project plans.Conduct impact analyses, assess change readiness, and identify key stakeholders.Monitor and report on the effectiveness of change management efforts, making adjustments as necessary to ensure successful outcomes.Provide guidance and support to leaders and managers as they help their teams through transitions.Requirements:5-7 years of experience in change management, with a focus on enterprise-wide transformations.Demonstrated ability to manage multiple projects simultaneously.Strong problem-solving skills and the ability to think strategically.Ability to manage highly complex and cross-functional initiatives.Strong skills in building and maintaining effective relationships with key stakeholders.Join our dynamic team and be a part of a transformative journey that shapes the future of our organization. If you are passionate about driving change and making a meaningful impact, we’d love to hear from you!#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $102,500.00 - $201,200.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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