Box Office Operations Assistant Manager

Job Summary:Job Description – Assistant Manager, Box Office OperationsCompany – Ticketmaster IRELANDLocation – DublinReporting to – Dublin TM IRELAND Box office operations ManagerWorking hours – 37.5 hours per week plus additional time as required to meet business requirements.  There are frequently out of office hours events and this role will require flexible working hours. Full clean driving licence / Own CarRole Description:The Box Office Manager is responsible for overseeing the sale and collection of all tickets on-site while ensuring the security of ticket proceeds and it is the role of The Box Office Supervisor to assist in the fulfilment of those duties.  The Box Office Assistant Manager will provide support to a pool of staff while ensuring the highest standard of customer service is delivered at all times. Responsibilities:Supporting a pool of casual and part-time box office staffSelling tickets for up-coming eventsLiaising with event organisers and venue owners while delivering on-site box office servicesEnsuring box-offices are adequately staffed, stocked and presentedMonitoring cash handling and ticket reconciliation proceduresEnsure PCI compliance of Box OfficePrimary point of contact for all Box office queries and issuesComplete and/or oversee ad/hoc requests as requiredOccasionally covering the duties of the Box office ManagerRequirements:Skills / Knowledge / Experience Previous knowledge of Ticketmaster’s host & PCI ticketing platformsKnowledge of Microsoft Word, Excel and bespoke computerised systemsUnderstanding of the Ticketing / Entertainment IndustryPrevious experience in team leadershipPrevious experience in customer servicePrevious experience in a cash handling roleFull clean driving licence / Own CarCash management experienceBehavioursThe following attributes determine how the role will be carried out and are required to be a success:A well-presented individual who is responsible, dependable and trustworthy.Good conflict resolution skillsExcellent planning and organisational skillsThe ability to deal appropriately with confidential and sensitive informationThe ability to be enthusiastic and encourage a positive attitude towards Ticketmaster and its servicesTICKETMASTER VALUESReliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.#LI-AH1 #LI-Hyrbrid