Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Position Overview:As a Software Engineer on the Analytics UI team, you will be instrumental in developing user interfaces that enhance our analytics capabilities. You'll thrive in a fast-paced environment that values continuous change, innovation, and collaboration. Join a team that prides itself on excellence, innovation, and making a positive impact.Key Responsibilities:Collaborate with team members to design, develop, and test scalable, reliable, and highly available features that meet our customers' business needs.Dive into complex codebases, quickly understand them, and efficiently develop new features and bug fixes.Produce high-quality software design and clean, bug-free code.Evaluate all aspects of solutions, including localization, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.Conduct collaborative code reviews and maintain unit, integration, and acceptance tests.Stay current with industry trends and advancements.Ensure compliance with HIPAA Security and Privacy Laws and adhere to the Genesys Code of Business Conduct and Ethics.Requirements:Bachelor’s degree in Computer Science or equivalent industry experience.Minimum of 2 years of relevant experience.Proficient in HTML, CSS, and JavaScript.Experience with one or more JavaScript frameworks.Strong verbal and written communication skills.Preferred experience with EmberJS and TypeScript.Why Join Us?Innovative Environment: Work with the latest technologies and methodologies in a company recognized for its rapid growth and innovation in the cloud space.Inclusive Culture: Be part of a diverse and inclusive workplace where your ideas and contributions are valued.Sustainability Commitment: Join a company dedicated to environmental sustainability, with significant reductions in greenhouse gas emissions and a goal of becoming carbon neutral by 2030.Professional Growth: Access continuous learning opportunities and career development programs.Ethical Practices: Engage in work that adheres to high ethical standards, including the responsible use of AI and strong corporate governance.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $87,100.00 - $170,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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